Clickatell Payd is hiring a

Customer Implementation: Project Manager (Complex projects)

Atlanta, United States

We Are Setting The Pace

Clickatell is a world-class Chat Commerce company, ambitious to stay ahead of our competitors. Our culture is to dream big and stay busy. We need people who can understand the bigger picture and who connect the dots to achieve success. In our agile and demanding environment, you have to ask the right questions and be willing to take smart risks.

We call ourselves Champions. Why Champions? Because it’s not only about what we have done, but also for what we are going to do. The way we are going to drive our organization forward and deliver innovation to our customers. Watch this space as we are blazing a new path while expanding across the globe.


Purpose

We put our customers first and bring focus and energy to what matters to them and grows their business. For a start, we do this by ensuring our customer implementations stay on track and are delivered on-time and to our high standards. This role will drive operational excellence within our fast-growing organization by coordinating, facilitating and managing onboarding activities that are critical to achieving success and unlocking value for our customers. Success in this role is centred around managing customer expectations and onboarding solutions within the chat commerce and technology landscape for highly complex projects. You will work closely with Sales and the Product & Technology team to keep everyone in sync, track progress, and address obstacles to ensure successful launches and consumer usage.


We Do The Right Things

Responsibilities of the Role

  • Manage deployment/integration activities for key, mainstream customers from contract to launch.
  • Manage complex, multi-faceted projects by developing project plans and ensuring optimal utilization of all tools to track progress and monitor road blocks.
  • Establish all project requirements and review all project costs and ensure compliance to all timeframes and prepare appropriate presentations for all customers.
  • Coordinate all activities, both internal teams, customer teams and (when appropriate) third party (external) teams.
  • Measure, control and report on all project activities related to milestones and budgets.
  • Identify key weaknesses and failure points in current project implementation plans and spearhead process improvements towards best practice
  • Guiding customers through required implementation processes and act as focal point for project communications. Ensure successful deployments to consumer usage.
  • Managing issue escalation and resolution processes on behalf of the customer

Requirements

We Are On A Learning Journey

Requirements of the Role

  • Tertiary qualification in a relevant field (project management or systems development) or relevant field experience.
  • Work Experience
    • 8+ years of software implementation project management experience in a fast paced, high-growth organization
    • Working with high profile customers in a project management capacity
    • Implementing and successfully managing complex projects or initiatives
    • Experience with payments, telecoms or fintech environments in a SAAS architecture will be an advantage.
    • Knowledge of different deployment methodologies is a requirement.
  • Proficient Knowledge and Ability (this means that you know your stuff)
    • Ability to understand business requirement specification documentation
    • Jira and Confluence proficiency with understanding of MS suite of products
    • Ability to work with stakeholders at different levels across cultural and time zone barriers
  • In-Depth Knowledge and Ability (this means that you are the “go-to” person)
    • Project management tools and best practice for enterprise solution implementation
    • Expert ability to handle high profile customers and complex technology projects

Benefits

Why You Should Join

Perks of the Role

  • Healthcare benefit
  • Quarterly performance incentives
  • 401k benefit
  • Reimbursable Communication allowances for internet and mobile phone bills
  • Time off on your birthday
  • 5 personal days leave a year, over and above your annual leave
  • Remote Working (our offices are currently open for essential use only due to COVID-19)
  • Ongoing Learning with access to books, team training workshops and professional development
  • Virtual activities, events, and coffee dates
  • Home office set-up with laptop, monitor, chair and UPS
  • Anniversary awards

Stronger Together

Clickatell is unequivcally committed to Diversity, Inclusion and Belonging. We believe that we are stronger together and that sameness limits our thinking and our opportunities. You are welcome at Clickatell for who you are, no matter where you come from or what you choose to believe. Our platform is for everyone, and so is our workplace. But it isn’t just about a whole lot of different people working together all having their say – it is about us creating a place where we all feel that we belong. It’s in our differences that we will find the power to keep revolutionizing the way the world uses chat technology.