Uniplaces is looking for smart, energetic and ambitious team players to join our Operations Team. This team operates from our HQ in Lisbon and works with all markets (Portugal, Spain, Italy and Germany) - this entry level position specifically, will support Italian speaking customers whether they are in Italy or elsewhere. Independently of the team you're in, as a Customer Agent you will be part of a dynamic team responsible for either acquiring or supporting one of our customers - students or landlords.
Commercial and service oriented team, mainly focused in inbound calls. Deals with student requests and takes them through the process of booking a room/apartment.
Customer Experience Agent
After sales customer support team that works with both students or landlords. Deals with all types of requests such as cancellations, lack of availability, landlord engagement, complaints and general student doubts.
Inside Sales Agent
Pure sales team with outbound cold calling as core - no lead generation responsibilities. The focus is to acquire new small landlords onto www.uniplaces.com.
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