Casper is hiring a

Customer Insights Lead

New York, United States

Job Overview

Casper is looking for a Lead to build our Customer Insights team from the ground up (including hiring at least 1 direct report in the first 6 months). The Lead will report to the VP of Data and Analytics. This position will collaborate with all areas of the company, from marketing to physical product development, to improve the business based on customer insights. This position requires a combination of business knowledge and technical skills.

Customer Insights team responsibilities include:

  • Be passionate about the customer. You should understand the Casper Customer better than anyone in the company
  • Develop detailed, actionable personas that can be used throughout the business
  • Develop omni-channel customer journey maps. Connecting the offline and online shopping journey will be key to our success as a company
  • Understand how to translate broad, strategic business questions into a research plan and drive market research projects from start to finish
  • Own surveying across the business, including NPS, brand strength monitor and demographic surveys
  • Select and implement a 3rd party DMP. Act as internal owner and continue to evolve the DMP
  • Mine first party and third party data for high potential segments. Work with other areas of business (e.g., Acquisition, Retention and CX) to activate those segments
  • Partner with Casper’s very quantitative Marketing Analytics, Customer Acquisition and Retention teams

Qualifications

  • 4+ years of experience as a Data Analyst or Management Consultant
  • Knowledgeable about customer segmentation
  • Expert in survey building and analysis tools
  • Expert in Excel and SQL
  • Bonus points for experience with Python or R
  • Highly motivated self-starter with strong leadership qualities
  • Flexible, adaptable, able to work in an entrepreneurial environment

Company Overview

Casper (casper.com) is a sleep brand that launched in 2014 with one perfect mattress sold directly to consumers — eliminating commission-driven, inflated prices. Its award-winning sleep surface was developed in-house, has a sleek design, and is delivered in a small, "how did they do that?" sized box. A year and a half after launching the mattress, Casper expanded its universally comfortable product line, which now includes a perfect pillow and sheets.

The company is one of the fastest growing consumer brands of all time with more than 100 full-time employees, $100M in revenue for 2015, and 100,000 Casper owners. Casper was named one of Fast Company's Most Innovative Companies in the World, and its eponymous mattress was crowned one of Time's Best Inventions of 2015.

Benefits

  • Competitive salary + equity
  • Medical, vision, and dental insurance
  • Fitness stipend
  • Open vacation policy
  • Lots of free food and unlimited naps!