Customer Lifecycle Manager

Your new adventure:

• Turn abstract and complex concepts into simple, practical and innovative solutions that frame clear opportunities for how businesses connect with their customers 
• Collaborate with multiple business stakeholders across marketing, sales, partners, customer success and customer support
• Delve into data-driven insights to improve critical business metrics such as V2T, T2P, NPC, NPC ARR, as well as retention and churn
• Create holistic, omnichannel consumer and service delivery ecosystem designs
• Leverage internal customer intelligence sources, external insights and analytics to drive recommendations for customer experience improvements or innovations in collaboration with product and UX/UI teams
• Identify customer and business needs by conducting and/ or partnering on consumer studies
• Map out the end-to-end client discovering, trialing, buying and post-sales journey, including internal employee journeys where applicable and pinpoint must-win moments within them 
• Collaborate with other teams, including data and UX/ UI, to develop concept prototypes in multiple media and levels of interactivity (physical and digital, low and hi-fidelity)
• Pitch concepts in a clear, concise, and compelling way
• Coordinate and influence cross-functional teams through global customer experience transformation initiatives – from initial discovery/ ideation through operationalizing the vision – by following data-driven practices
• Understand tools, technologies and capabilities that can facilitate, automate and speed up Pipedrive’s day-to-day process 

Does this sound like you?

• 3+ Years experience optimising end-to-end customer journeys
• Skills in customer journey mapping and omnichannel experience design
• Deep knowledge of design thinking
• Knowledge of qualitative and quantitative research methods, blending multiple methods to develop customer insights
• Ability to translate customer needs and insights and desk research into a meaningful, actionable strategy
• Ability to use a variety of strategic frameworks to communicate complex ideas in simple ways with all types of audiences including senior leadership
• Excellent presentation and communication skills
• Team player, relationship-builder, comfortable operating in a matrixed organization
• Good interpersonal and relationship-building skills to influence and coordinate cross-functional teams
• Experience in agile working style
• Experience in creating and running workshops with senior stakeholders is a plus

Why Pipedrive?

• A value-driven work environment where people come first
• A lively bunch of colleagues from over 50 different countries, with offices in Tallinn, Tartu, Lisbon, Prague, London, Dublin, New York, Florida, Riga and Berlin
• A team serious about getting things done while not taking ourselves too seriously
• A world-class working environment full of perks like parties, snacks and drinks like Spezi and Club-Mate and, of course, office dogs
• Flexible working hours as long as you’re there for your team members
• Freedom to execute your ideas with a passionate and motivated team supporting you
• Lots of room for personal and career development, with internal and external training opportunities
• Competitive salary and bonus system and all the benefits you’d expect from a great employer (health coverage, transportation allowance, language courses, in-house coaches, employee discounts and more)


Pipedrive is an equal opportunity employer. We encourage diversity in the workplace regardless of age, gender, race, religion, disability, sexual orientation, gender identity or veteran status.


#LI-Hybrid