Pipedrive is hiring a

Customer Lifecycle Manager

Berlin, Germany
We believe it takes great people to create a great product. That’s why our team lives our company values, and we hire based on them, too. Since 2010, Pipedrive has been on a mission to support sales and marketing teams with easy-to-use, powerful tools that make everyday work faster and easier. Today, our cloud-based software is trusted by over 100,000 companies and used in 179 countries. We have grown from a five-person team to a truly international company of over 800 people, representing more than 50 nationalities, with ten offices distributed across Europe and the US. In 2020, Pipedrive received a majority investment from Vista Equity Partners, a global investment firm that invests exclusively in enterprise software, data and technology-enabled businesses, making Pipedrive the fifth unicorn from Estonia.

We’re looking for a customer lifecycle manager to oversee our customer lifecycle optimization process, focusing on onboarding, growth and retention stages. In this role, you’ll get a chance to work with our awesome marketing team. If you’re a strategic thinker with a proven track record of improving customers’ journey experience, we’d love to hear from you!

Your new adventure:

  • Turn abstract and complex concepts into simple, practical and innovative solutions that frame clear opportunities for how businesses connect with their customers 
  • Collaborate with multiple business stakeholders across marketing, sales, partners, customer success and customer support
  • Delve into data-driven insights to improve critical business metrics such as V2T, T2P, NPC, NPC ARR, as well as retention and churn
  • Create holistic, omnichannel consumer and service delivery ecosystem designs
  • Leverage internal customer intelligence sources, external insights and analytics to drive recommendations for customer experience improvements or innovations in collaboration with product and UX/UI teams
  • Identify customer and business needs by conducting and/ or partnering on consumer studies
  • Map out the end-to-end client discovering, trialing, buying and post-sales journey, including internal employee journeys where applicable and pinpoint must-win moments within them 
  • Collaborate with other teams, including data and UX/ UI, to develop concept prototypes in multiple media and levels of interactivity (physical and digital, low and hi-fidelity)
  • Pitch concepts in a clear, concise, and compelling way
  • Coordinate and influence cross-functional teams through global customer experience transformation initiatives – from initial discovery/ ideation through operationalizing the vision – by following data-driven practices
  • Understand tools, technologies and capabilities that can facilitate, automate and speed up Pipedrive’s day-to-day process 

Does this sound like you?

  • 3+ Years experience optimising end-to-end customer journeys
  • Skills in customer journey mapping and omnichannel experience design
  • Deep knowledge of design thinking
  • Knowledge of qualitative and quantitative research methods, blending multiple methods to develop customer insights
  • Ability to translate customer needs and insights and desk research into a meaningful, actionable strategy
  • Ability to use a variety of strategic frameworks to communicate complex ideas in simple ways with all types of audiences including senior leadership
  • Excellent presentation and communication skills
  • Team player, relationship-builder, comfortable operating in a matrixed organization
  • Good interpersonal and relationship-building skills to influence and coordinate cross-functional teams
  • Experience in agile working style
  • Experience in creating and running workshops with senior stakeholders is a plus

Why Pipedrive?

  • A value-driven work environment where people come first
  • A lively bunch of colleagues from over 50 different countries, with offices in Tallinn, Tartu, Lisbon, Prague, London, Dublin, New York, Florida, Riga and Berlin
  • A team serious about getting things done while not taking ourselves too seriously
  • A world-class working environment full of perks like parties, snacks and drinks like Spezi and Club-Mate and, of course, office dogs
  • Flexible working hours as long as you’re there for your team members
  • Freedom to execute your ideas with a passionate and motivated team supporting you
  • Lots of room for personal and career development, with internal and external training opportunities
  • Competitive salary and bonus system and all the benefits you’d expect from a great employer (health coverage, transportation allowance, language courses, in-house coaches, employee discounts and more)

  • Pipedrive is an equal opportunity employer. We encourage diversity in the workplace regardless of age, gender, race, religion, disability, sexual orientation, gender identity or veteran status.


We’re looking for a customer lifecycle manager to oversee our customer lifecycle optimization process, focusing on onboarding, growth and retention stages.

If this is something for you, send us your resume (in English) or a link to your LinkedIn profile and please add why we should pay extra attention to your application.

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