Mitek (NASDAQ: MITK) is a global leader in digital & biometric identity authentication, fraud prevention, and mobile deposit solutions. Our verified identity platform and advanced image capture solutions are built on the latest advancements in biometric recognition, artificial intelligence, computer vision and machine learning, and trusted by over 7,500 organizations worldwide. We are headquartered in San Diego, California, with operations in the United Kingdom, Spain, France, Mexico, and the Netherlands. Visit us at
www.miteksystems.com.
We are Virtual 1st! Whether you choose to work remotely from your home office or in-person from one of Mitek’s offices, our practices, processes and tools are designed to enable your success. At Mitek, the Future of Work is about flexibility and preference wherever and whenever we are working.
Mitek’s valued customers require guidance and management to achieve their desired technical, operational, and business outcomes. Our Customer Success team is seeking a Customer Onboarding Manager to take ownership of our post-sales customer relationships to drive customers to reach those goals.
You will coordinate internal resources and work directly with our customers to project manage their implementation and onboarding. Your objective will be to manage a customer’s first 6 months with Mitek, delivering them to a state where they are successfully utilizing Mitek’s products in their production work stream.
What you'll do
- Responsible for guiding new customers from contract signing, through onboarding, to a point where they are successfully utilizing Mitek’s products.
- Be the Directly Responsible Individual (DRI) for speed and quality of each customer’s implementation, deployment, and optimization of Mitek products. This role will Project Manage a variety of other resources, but will own the project’s overall success.
- Customer Onboarding Manager is responsible for coordinating various technical, marketing, Product, and compliance teams within Mitek to facilitate the Customer’s desired technical and business outcomes.
- Implementing long and short term project plans shared between Mitek and enterprise customers.
- Developing and iterating customer onboarding strategy and methodology for enterprise customers across several verticals with the goal of minimizing onboarding time, and post-launch delays to growth.
- Communicate project status internally and externally, escalate when necessary, and develop risk mitigation strategies for any blockers.
- Properly manage escalations related to issues encountered during implementation and initial customer go live
What you bring
- Skills and abilities typically associated with 5 or more years of experience working in customer success roles in SaaS technology companies
- Proven experience managing customers (Customer Success, Account Management, etc)
- Excellent project management skills
We take pride in enabling career growth in an environment of innovation and teamwork. Our commitment to all Mitekians is to do meaningful work that matters. Our culture is defined by delivering our best to our customers by providing high value solutions and impactful outcomes, by continuously challenging convention, and by caring for each other through collaboration and celebrating our successes. We are committed to creating competitive, equitable compensation & benefits programs and career development opportunities.
Benefit offerings – may vary based on geographic location
Wellness: medical, dental, vision, spending accounts, EAP
Financial: retirement plan & company contributions, stock plan participation
Income protection: life & disability insurance
Paid time off: generous annual allowance, company holidays, volunteer time off
Learning: e-learning license, tuition reimbursement, hackathons
Home office setup allowance
Additional/optional benefits: pet insurance, identity theft protection, legal assistance
We sincerely appreciate your interest in Mitek. We know your time is valuable and look forward to the potential of speaking with you further!
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