Do you want to be a part of a growing and energetic startup with a product spanning 190 countries? Tradeshift is disrupting the enterprise software space in a big way. B2B has entered the Platform Era and we are leading the charge! Tradeshift connects companies of all sizes and provides them with the platform, network, and tools needed to develop apps and communicate in real-time. We are redefining an enterprise space that has seen little change in many years.
Our Customer Operations Engineers are mission critical to the success of our customer accounts. Your team will look to you for product knowledge and feedback on specific customer integrations that you own. You will work directly with our customers, their suppliers, and cross functionally throughout our organization to identify and address any feature, incident, or bug, that may arise. As challenges and opportunities surface you will be tasked with communicating this to the relevant teams throughout Tradeshift. You will work within a global support team that has its hands in the operations of every customer account. Your customers will be some of the biggest brands in the world and you will be acting as the primary point of communication for all issues support related.
We’re the team that’s on the ground, making sure all of our users are getting everything they can out of the Tradeshift platform. We are looking for people that are inherently curious, know how to build relationships, and are ready do what is needed to ensure our users are enabled to succeed.
We believe in empowerment and ownership by every member of our team. Each individual is autonomous, but expected to be present in the interest of our users and the platform. The scope of the support team starts at the initial engagement of the product and extends through the life cycle of every account, and the challenges they will face. You will bridge the communication gap cross functionationaly within Tradeshift and do what is needed daily to keep our users alive and engaged.
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