Customer Operations Executive

The role is focused on implementing the Procurement Strategy within the repair management environment, supporting key contractual agreements.

By working closely with internal and external stakeholders, you will contribute significantly to the repair cycle management process, handling repair orders and coordinating directly with the Airlines to meet and surpass performance targets.

Key duties:

• Building relationships and working with your own portfolio of Customers

• Processing repair orders through our bespoke systems with a high attention to detail

• Presenting repair shop quotations where required

• Performing to KPI’s and Customer contract terms

• Managing business critical components for Aircraft requirements

• Delivering a high standard of customer service through working with internal & external stakeholders

• Identify and resolve any issues that may impact on the business-as-usual operation

• Carrying out any other job-related duties as deemed necessary by Team Leader or Head of TB&E