Job Title: Customer Relationship Manager (Personal Loans Team)
Working Pattern: Monday to Friday (08.00 - 16.00) Contractual hours will include Monday to Saturday between 8am to 7pm. Saturday work will be optional and paid as overtime. Operationally our opening hours are currently 8am to 4pm (with a 45 minute lunch break).
Salary: dependent on experience up to £27,000 bonus and benefits
Location: Cardiff (CF10 5BT), 5 days a week in the office during training then hybrid
At Tandem, we're not just a bank; we're a movement for positive change. If you're an ambitious and dedicated Customer Relationship Manager, ready to make an impact, we've got a space with your name on it!
We are Tandem - Where impact meets innovation
Tandem is the UK's greener digital bank on a bold quest to revolutionise the way we save, borrow spend, and share – all while nurturing our planet, our people and our customers. As one of Europe’s fastest growing digital banking apps, our values of being Brave, Enterprising, Simple, and Together (BEST) ensure our 500-strong team collaborate to drive a brighter, greener future.
Tandem also leads the way with a secondary app called Loop. Loop gives customers a simpler, hassle free and awkward free way to share money among friends.
Your team: Collaborators in change
Tandem is proud to offer a workplace with diverse experiences, perspectives, and backgrounds which leads to a unique company culture for our people and a better experience for our customers.
Lead by our Operations Director, our Operations teams are responsible for all customer contact. The teams are the primary point of contact for customers including responding to inbound queries for the lifetime of the loan as well as supporting customers that are in financial difficulty and/or arrears.
Our aim is to provide exceptional service to our customers by ensuring that we have knowledgeable, well trained operational colleagues to deliver the service that our customers expect of us. The Consumer Lending team helps thousands of consumers in the UK with our Personal Loans product, our aim is to ensure we provide a fair & affordable lending solution that is accessible to those often overlooked by mainstream lenders. We have reputation for providing excellent service, ensuring the customer is at the heart of all our decisions.
We offer careers that provide great opportunities to develop and progress alongside a fast-growing, forward-thinking business, allowing you to power your potential and thrive within Tandem, the greener, fairer bank!
Your Impact: Building a greener tomorrow
As a Customer Relationship Manager at Tandem your focus will be on:
What we're looking for:
Qualities we look for:
Rewards that reflect your value, what’s in it for you?
At Tandem, your hard work is rewarded in many ways and we have an enhanced employee benefits package on offer from your very first day with us:
Our Green Deal: Your Impact Amplified
A little welcome gift from us to you, we’ll plant a tree in the Tandem Grove and you can enter into our “Green Deal” below:
Ready to make your mark?
Apply now and let's pave the way to a greener world, together. Our approach to DE&I is reflected in our hiring process so please let us know if you require any reasonable adjustments.
Don’t meet all the requirements? Don’t fret! We highly appreciate your unique experience and encourage you to apply for our Expression of interest vacancy on our Careers site.
Tandem is an equal opportunity employer and are committed to meeting our responsibilities under the Equality Act (2010). We respect the diverse experience and talents that every individual brings to our Company, and we are determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable.
Please be aware that background checking (including credit and criminal records checks) form part of our recruitment process. We will adhere to our duties under the Rehabilitation of Offenders Act 1974.
kground checking (including credit and criminal records checks) form part of our recruitment process. We will adhere to our duties under the Rehabilitation of Offenders Act 1974.
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