Do you have experience in administration and customer focused roles? Are you passionate about helping others?
HealthHero is Europe's largest online provider of GP and counselling services. (To learn more about us, check out our company website here)
About the Role
We are looking for an Administrator to join our GP service team- shift pattern - 2pm - 10pm (Sun-Thurs)
You will be:
- We book telephone and video consultations for customers with private insurance, to access GP advice 24/7, 365 days of the year.
- Processing prescriptions, specialist referral letters and other health documentation
- Liaising with pharmacies to ensure patient prescriptions have been received
- Answering queries from pharmacies to ensure patients receive correct and timely medication
- Managing bookings for patients via email or their app
- Assisting in receipt and uploading of data onto the patient management system.
- Excellent customer service skills and attention to detail
- Ability to show sensitivity and understanding over the telephone
- Experience using computers and Microsoft packages
- Eager to work as part of a high performing, dynamic team
- Desirable- Experience in administration
About YOU
- Excellent customer service skills and attention to detail
- Ability to show sensitivity and understanding over the telephone
- Experience using computers and Microsoft packages
- Eager to work as part of a high performing, dynamic team
- Desirable- Experience in administration
This position is dependent on two satisfactory references .
Benefits
- You will receive ongoing training and support
- Opportunity for career progression, from operator into operations management, HR and IT/ Tech Tribes
- Company Pension scheme
- Access to HealthHero healthcare services, including Private 24/7 GP service and Employee Assistance Programme
- 20 days holiday +8 days bank holiday
- Free parking
Diversity and inclusion
Our Talent team work hard to remove all biases within the recruitment process, this includes unconscious bias decoded job adverts, unconscious bias interview training for all interviewers and working hard to get a gender balance interview panel.
We welcome applications from all sections of the community as an Equal Opportunities employer. We are also happy to make any reasonable adjustments at any stage of the recruitment process should you need it, please just let us know.
