Stitch Fix is hiring a

Customer Service Agent

Austin, United States


Do you have a passion for providing excellent customer service and helping people find what they love? As a Client Experience Agent, you'll work directly with our clients to provide thoughtful and personalized solutions to their inquiries. You're empowered to make the best decision for each situation by thinking creatively and providing an experience that feels too good to be true (but is really that good!).

You're excited about this opportunity because you...

  • Love solving problems, thinking creatively, and trying new things
  • Are passionate about providing outstanding client experiences by communicating effectively through email communications
  • Want to join a team that encourages personal development and growth through individual weekly feedback and mentor sessions with your manager, ongoing training and development opportunities, and open communication tools for you and your peers
  • Want to grow your written communication skills and expand your skill set through internal opportunities

We're excited about you because you...

  • Are a quick learner who is tech-savvy and open to learning and working with new tools
  • Are able to navigate seamlessly between multiple client interactions and internal systems while working toward clearly defined customer service goals
  • Are available to work non-standard business hours that may include evenings until 8PM, weekends, and holidays

You'll love working at Stitch Fix because we...

  • Encourage you to be your authentic self, and empower you to encourage others to do the same
  • Offer competitive pay and Total Rewards packages
  • Have a lot of fun! Weekly free lunches, a fully-stocked snack and drink pantry, regular happy hours, lunch-and-learns, all-hands meetings, and fun surprises along the way!


We’re about personal styling for everybody, and we believe in both a service and a workplace where you can be your best, most authentic self. We’re the first fashion retailer to combine technology and data science with the human instinct of a Stylist to deliver a deeply personalized shopping experience. This novel juxtaposition attracts a highly diverse group of talented people who are both thinkers and doers. All of this results in a simple, powerful offering to our customers and a successful, growing business serving millions of men, women, and kids. We believe we are only scratching the surface on our opportunity, and we’re looking for incredible people like you to help us carry on that trend.


We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.