Customer Service Agent (R-17886)

Why We Work at Dun & Bradstreet Dun & Bradstreet combines global data and local expertise to help clients make smarter decisions. With 6,000+ people in 31 countries, we are a team of diverse thinkers and problem solvers who all share a common curiosity: to find new ways to turn data into value. If you share this curiosity and want to be part of a future-ready company, come join us! Learn more at dnb.com/careers. Why We Work at Dun & Bradstreet: We are at a transformational moment in our company journey - and we’re so excited about it. Each day, we are finding new ways to strengthen our award-winning culture, and to accelerate creativity, innovation and growth. Our purpose is to help customers improve business performance with Dun & Bradstreet’s Data Cloud and Live Business Identity, and we’re wildly passionate and committed to this purpose. So, if you’re looking to make an immediate impact at a company that welcomes bold and diverse thinking, come join us! About the Role In the position of Customer Service Agent, you'll be an integral part of our Slovenian Customer Service team. Your major role will be to provide our valued customers with an amazing support experience that includes a wide range of solutions and services. Key Responsibilities Include

Engaging with customers and effectively resolving inquiries through various support channels.

Offering empathetic and patient support to de-escalate situations.

Maintaining detailed records of customer interactions and completing service requests.

Providing customer training to optimize their use of our solutions and services.

Guiding customers towards solutions that align with their needs.

Delivering services with warmth, care, and efficiency.

Actively contributing to future product development and enhancing functionality.

Advocating for our customers internally and collaborating with cross-functional teams.

About You

Prior Customer Service Experience: Demonstrated experience in customer service is a great plus

Effective Communication: Strong communication skills to convey information clearly and concisely.

Problem-Solving  Skills: Proficiency in problem-solving, decision-making, and critical thinking.

Positive  Attitude: An optimistic, patient, and resilient outlook, committed to providing top-notch support.

Resourcefulness: The ability to adapt and find creative solutions to meet customer needs.

Tech Savviness: Comfort with technology and the capability to navigate digital platforms.

Language Skills: Intermediate or fluent  English speaking level and native Slovenian are essential.