Customer Service Agent (Spanish Speaker) (Remote option)

 

Want to be part of an ambitious team and face scaling challenges on a daily basis? Are you interested in working remotely from any place inside Portugal? Get in touch and we will be looking forward to meeting you!

 

What is in for you

As a Customer Service Agent, you will play a crucial role in customers' journey, interacting on a daily basis to guide customers through our processes and products using multiple communication channels. You are going to be the “face” of Kaizen Gaming through every customer’s eyes by handling every single communication according to our values.

You will collaborate closely with several departments and teams across the Organization working for a common goal to ensure excellent customer service. Being part of a dynamic team, working with more than 100 skilled Customer Service Professionals, will give you the opportunity to share experience with, broaden your knowledge and unleash your potential. 

 

What you'll bring

Experience and credentials are important, however we care more about character, passion, and work ethic. A sense of humour helps a lot too. Your empathy, active listening skills, and a ‘’can do’’ attitude will allow you to blend smoothly into the team and the Kaizen DNA.

 

What you need to have

Your fluent Spanish skills will help you a long way in serving our customers in Latin America. Your Business English skills will allow you to integrate smoothly in our international environment, participate in our training modules and familiarize yourself with our tools.

 

Kaizen Gaming Perks

💸Competitive salary package and bonus scheme.

👩‍⚕️Health insurance for you and your family.

💰Monthly allowance for lunch & commuting expenses.

⭐Clear career paths & a developmental 360° feedback framework.

 

Please submit your CV in English.