Bright is hiring a

Customer Service Analyst

Mexico City, Mexico

Customer Service Analyst

Job Description:

A Customer Service employee at Bright has the mission to make our clients experience as effortless as possible offering support once their solar system is active. Support areas under CS team belt include: Bright Billing, CFE Billing, Operation and Maintenance and Legal support, each one of these task are correlated to other areas at Bright, so fun is guaranteed! since you’ll be hanging out with a lot of folks at the office on daily basis.

 

Check out a short video about our work environment here!

Ideal profile

  • You’re passionate about making the world a better and more sustainable place
  • You have a proven track record of success and/or being promoted in whatever you do
  • You are an entrepreneur, in love with startup culture
  • You’re a “do-er” that doesn’t need much direction to deliver on targets
  • Excited about learning new things and developing new skills
  • You are organized, comfortable with technology, and can adapt to rapid structural changes
  • Analytic skills and structured thinking
  • You’re extremely patient
  • Effective communication
  • Time availability to work full time
  • You are very comfortable speaking English and communicating concisely

Core Activities:

  • Inbound / outbound calls to offer support to active clients
  • Visit clients in person to follow up on their request
  • Improve current process under specific metrics on monthly basis
  • Operative manuals development
  • Visit CFE offices to fix bills issues
  • Data analysis and reports development

Compensation/Benefits:

  • Base Salary
  • Flexible office hours based on results – we are about getting things done, not face time
  • A fun, high-caliber team that trusts you and gives you the freedom to be brilliant – we treat new hires more like co-founders
  • Unparalleled learning – we have access to an amazing list of advisors and investors that we actively engage on this project
  • Awesome work environment - all inputs and ideas matter to us