Notonthehighstreet is hiring a

Customer Service Assistant - FTC

Richmond, United Kingdom

We are notonthehighstreet. 

We’re home to 5,000 phenomenal small creative businesses that we are proud to call our Partners.  But, now more than ever, this community needs our support.  So we’re doing all we can to shine a light on these dynamic entrepreneurs, waving the flag for small businesses and generally championing their socks off.

On top of our brilliant Partners, products and customers (not to mention our incredible team who have been busy beavering away from home since March), the last 12 months has seen  great progress with our tech platform and customer experience. We are now looking to build on this momentum to drive our business to the next level. And that’s where you come in.

About the job

Do you want to be responsible for ensuring customers have the best Christmas shopping experience possible? Are you excited by engaging with people on the telephone, learning about their needs and solving problems that are important to them and our Partners? 

You will be responsible for ensuring customers have a great shopping experience with us, whatever the situation. You’ll be expected to proactively answer incoming contacts via phone and email and liaise with our Partner businesses to provide solutions to customers in line with our terms and conditions. 

The peak Christmas season is extremely important and very, very busy. You will be someone who finds hard work rewarding and understands the importance of good customer service. 

Please note: We will be looking to start the role on November 9th 2020, running for two months. 

We will be mostly working from our Richmond office, so you will need to be within commutable distance from there. 

Keeping you safe is our top priority and that’s why we’re doing everything we can to ensure working from our office is as safe as possible (think unlimited hand sanitiser, social distancing and one-way systems). 

About You

We know what makes this job hard is the pressure of answering a high volume of contacts whilst giving every customer the high standard of individual care they deserve. You’ll be a multi-tasking, people person who learns quickly and gets satisfaction from helping our customers make lasting memories with successful gifting missions. 

It’s much more important to us that you are an enthusiastic, empathetic and hard working character who puts the business and our customers first, than it is for us to see any experience you may or may not have.

Our perks

It’s important to us that our people are well looked after, which is why we offer everyone healthcare, life insurance and a pension plan. Because having a break is important for your physical and mental wellbeing, our holiday allowance is 25 days (plus bank holidays) - yours will be prorated for the duration of this contract. 

Diversity and Inclusion

We are committed to equal opportunities and to building a more diverse and inclusive team and are working with our recently formed internal community in driving progress

Apply to join #teamnoths

We’d love to hear about what you can do for us and how you can add value to our people and our business; to apply for this role, please send us a cover letter explaining why you want this job. Feel free to attach a CV to support, but for us the cover letter is essential!

For now, our recruitment processes are fully remote, taking advantage of the wonders of modern-day technology. If you are successful in your initial application we’ll explain more about next steps, as this can vary slightly from role to role. Good luck!