Ten Group is hiring a

Customer Service Consultant

Do you value exceptional customer service?

Do you enjoy working in a fast paced environment?

Yes? Read on…

Working in the front line Service Ambassador team your ultimate purpose is to deliver exceptional customer service to ensure the member has the best experience each time they call.

You will handle a high volume of calls and need to engage with the member to understand their needs, interests and requirements in order to connect the member with the appropriate department or specialist. You will be highly experienced and knowledgeable about the full range of services offered by Ten, and will use your superb communications skills to speak to members in a way that is beneficial for the member and sustainable for the business.

Who We Are

At Ten we want to become the most trusted service platform in the world.

We are already the global market leader for lifestyle management concierge services. We help busy, successful people get the most out of their lives and pride ourselves on delivering the best customer experience possible. To do this, we employ the very best people.

Providing services from a 22-strong global office network and working with many of the world’s top brands, Ten have the model, team, platform, investment and ambitions to become the world’s largest and most trusted service. We are on track to become one of the iconic businesses of the next decade.

Requirements

We are looking for:

  • Upbeat and energetic individuals who are passionate about quality customer service.
  • Ideally, previous experience working in customer service handling a high volume of calls.
  • Engaging individuals who love getting to know our member to better understand their needs, interests and requirements to best handle their inquiry.
  • People who can use their initiative and creativity to best meet the needs of our members.
  • Someone to build a relationship and gain the trust of our customers.

Benefits

  • A competitive salary
  • Access to lots of great travel and entertainment discounts
  • A full paid month off every 5 years
  • Free car parking
  • Medical aid allowance
  • The opportunity for real career development. All staff are encouraged to incorporate their aspirations and interests into their career.

The environment is modern, friendly & vibrant and everybody who joins Ten has the opportunity to develop a rewarding career within an organisation, which is widely considered to be one of the best in the business.To find out more about working at Ten, hear from some of our people and have a sneak peek at our offices, please watch this short video here.


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