Ten Group is hiring a

Customer Service Executive - Part Time Weekend

The Role

Working in the front line Service Ambassador team your ultimate purpose is to deliver exceptional customer service to ensure the member has the best experience each time they call.

You will handle a high volume of inbound calls and need to engage with the member to understand their needs, interests and requirements in order to connect the member with the appropriate department or specialist. You will be highly expert and knowledgeable about the full range of services offered by Ten and will use your superb communications skills to speak to members in a way that is beneficial for the member and sustainable for the business.

Who We Are

At Ten our goal is simple, to become the most trusted service business in the world.

We are already the global market leader for lifestyle management and concierge services, providing services from a 20 + strong global office network with over 800 employees. We use our expertise, technology and buying power to grant our members direct access to the best travel, live entertainment, dining and luxury retail services. We also work closely with suppliers to provide exclusively negotiated benefits and employee loyalty schemes.

We deliver our service through a combination of Ten’s proprietary, unique technology-enabled platform and the expertise of our highly trained lifestyle managers. Ten is growing quickly and has ambitious plans to keep innovating, inspiring and to continue to improve the lives of millions of members. Will you help take us there?

Requirements

We are looking for:

  • Upbeat and energetic individuals who are passionate about quality customer service.
  • Ideally, previous experience working in customer service handling a high volume of calls.
  • Engaging individuals who love getting to know our member to better understand their needs, interests and requirements to best handle their enquiry.
  • People who can use their initiative and creativity to best meet the needs of our members.
  • Someone to builds a relationship and gain the trust of our customers.

Working hours:

16 hours per week and your hours will either be: 12pm - 9pm or 1pm - 10pm, Saturday and Sunday.


Benefits

  • A competitive salary
  • A 1 month paid sabbatical after 5 years of service
  • An outstanding perks program too: we work with the very best brands in the world and our employee perks are taken directly from the types of things we do for clients including exclusive discounts, treats, access to gigs, invites to dinners, social events, industry employee rates at hotels / for flights, freebies, money-can’t-buy experiences, etc.

The environment is modern, friendly and vibrant and everybody who joins Ten has the opportunity to develop a rewarding career within an organisation, which is widely considered to be one of the best in the business. To find out more about working at Ten, hear from some of our people and have a sneak peek at our offices, please watch this short video here

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