They say that beauty is skin-deep, but taking good care of one's skin won't hurt. That's where your role comes in—fostering beauty and wellness.
As a customer service lead agent, you cover three critical tasks:
Customer service – from answering product questions to resolving customer complaints
Sales and retention – winning new customers and keeping them for good
Management – performing administrative tasks and coordinating with other departments
If you have a knack for promoting beauty and wellness and, at the same time, leading a team of customer service agents, we want you on our team.
Fret not—you won't get wrinkles, fine lines, and drooping eyes with this job. Here at Unity Communications, we create a culture of teamwork and fun. Apply now!
Assist customers with beauty product inquiries and make product recommendations
Handle level 2 customer complaints and resolve issues promptly and effectively
Create tickets for complex cases and perform troubleshooting
Use discretion for level 3 escalations to avoid similar occurrences
Lead team in making successful promotions, sales, and retention opportunities
Manage and maintain customer data and information
Coordinate with other departments for complaints handling, order processing, and product shipping
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