Codecademy is hiring a

Customer Service Manager

New York, United States

Codecademy is a NYC based startup that aims to equip people with employable digital skills by teaching them how to code. We are looking to hire a Customer Service Manager to develop and manage the processes needed to provide world class customer service.

As a Customer Service Manager, you will help architect the right systems to support our growing user base. You will work cross functionally to understand company-wide changes, and surface them to our users. You will also analyze incoming queries to help inform product improvements.