About the company: Greenlight Planet
Our mission is to power the lives of underserved customers. We do this by designing and distributing a line of affordable solar home energy solutions for households that are completely off or lack reliable access to the grid.
Greenlight Planet has offices in 8 countries and more than 12 million Sun King™ solutions installed in more than 40 countries across Africa and Asia.
Our Sun King™ products range from an ultra-affordable, super portable Sun King Pico, priced at around $8 to more robust portable solutions that include USB charging ports and radios to plug and play multi-light solar home systems that provide light, basic accessory charging and television systems for $80-600.
We sell more than 200,000 Sun King™ solutions per month to households around the world in three ways: through a vast network of more than 300 active distribution partners, thousands of rural retailers and through our networks of more than 6,000 direct sales agents in six countries (India, Kenya, Myanmar, Nigeria, Tanzania and Uganda).
To enable affordability for our consumers, we have developed Sun King™ EasyBuy, technology enabled pay as you go versions of our core product portfolio. Sun King™ EasyBuy allows customers to pay for their product in small installments over time; after the last payment is completed, the product is perpetually ‘unlocked’ for the household to use as desired.
Greenlight Planet currently operates the industry’s largest ‘pay-as-you-go’ business, selling 50,000 consumer-financed solar systems per month through our network of 6,000 active field agents and 159 branch stores in Kenya, Nigeria, Tanzania and Uganda.
Position: Customer Service Officer
Job Location: Nairobi, Kenya
Reporting to: Customer Service Manager, Kenya
We are searching for a dedicated, supportive Call Center team manager who can coach and motivate call center representatives as they field calls from and to clients. The Call Center team lead will support call centre employees and assist in the training and mentoring process, ensuring that every agent is well prepared for their calls. They will continue to support agents after training by monitoring their progress, ensuring that they understand and meet expectations, answering their questions, and providing them with ongoing coaching opportunities and inspiration. You should be analytical, supportive, and prepared to act a resource to the call centre agents.
Required Skills and Experience:
This job has been filled or removed by Greenlight Planet.
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