Boxed is hiring a

Customer Service Representative

All about these Boxed Boxes!

Boxed was launched in our CEO’s garage in 2013 by our four founders; an eclectic group of experienced tech pioneers. They had a simple idea: to make shopping for bulk-sized products easy, convenient and fun. Today, we deliver a first class e-commerce experience for everyday essentials across the country.  We work out of our corporate headquarters in New York City, another corporate office in San Mateo, and our three fulfillment centers serving the country from New Jersey, Nevada and Texas. 

We’re a late stage start-up that places technology and innovation at the heart of all that we do. Our technology platform and automated, state-of-the-art fulfillment centers make headlines and our systems utilize machine learning, predictive analytics and other technologies to ensure a delightful B2C and B2B online shopping experience.  While technology is at the core of what we do, providing a personalized, thoughtful and seamless shopping experience is at the core of who were are. We value each and every customer and every single order receives a hand-written thank you note.

Unpack your Potential at Boxed! 

Boxed is made up of a vibrant and fun group of engineers, designers, marketers, sales people and operations specialists -- just to name a few! We work with passion for driving superior value and experience to our customers. Our customers choose to buy from Boxed because we save them time and money, which in turn makes their lives easier. That’s where you come in!

Boxed is looking for a Customer Service Representative to help our all-star team answer our loyal customers. You will help us maintain our quick turnaround time for customer questions and comments with our west coast customers as their day is winding down and our east coast customers that are having trouble counting sheep.

The role is unscripted allowing you the flexibility necessary to successfully resolve all customer issues without canned response requirements; this approach requires demonstrated patience, empathy, sound judgment and balanced decision-making skills.  You will contribute a positive, energetic and organized approach to the role within this highly functioning team.

You will:

  • Communicate directly with customers across multiple platforms (email, phone, live chat, social media): fielding a variety of questions, emailing return labels, canceling or editing orders and most importantly, continuing our culture of an awesome customer experience
  • Relay information to our warehouses about any changes or special requests made to customers orders
  • Provide excellent customer experience at all parts of the customer’s interaction.

Your foundations:

  • 3-5 years experience in a customer-facing position; e-commerce experience preferred
  • Professional telephone etiquette, a strong vocabulary as well as outstanding writing and proofreading abilities
  • The ability to work independently with little direction; as well as part of a team
  • Knowledge of CS Software, Zendesk etc. preferred
  • Understanding of the importance of the customer experience and constantly goes above and beyond in all aspects of your life
  • The knowledge and patience needed to communicate with customers and fellow staff
  • Availability to work weeknights and weekends

OUR package for you!

 Alongside our customer focus and technology DNA, we pride ourselves on our employee centric mentality. NBC Nightly News called our CEO, Chieh Huang, “America’s Dream Boss” for our generous benefits. Every day is bring your dog to work day at Boxed! In addition, our team enjoys competitive compensation plus stock options, endless snacks, flexible parental leave, unlimited paid time off, company lunches, and lots of other perks -- just some of the reasons we made Crain’s list of best places to work in NYC. We’d love to meet you, so apply today! 

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