GoodRx is hiring a

Customer Service Representative

Santa Monica, United States

GoodRx is looking for an extremely smart and capable customer service specialist. GoodRx is America’s leading prescription price transparency platform and offers clear and simple solutions that help people afford life-saving medications. More than 4 million people use GoodRx’s website and popular mobile apps each month. We are a 40-person team based in Santa Monica, CA.

Every day we receive emails from people using our service that were able to purchase medications they couldn't previously afford because of GoodRx.

Skills & Responsibilities:

  • Deliver timely, accurate and professional customer service to all GoodRx customers by e-mail
  • Research and review issues and communicate effective solutions
  • Impeccable communication and writing skills 

Qualifications:

  • Demonstrated skill using the Microsoft Office suite, with moderate-level expertise in Excel required.
  • Self-motivated and ability to work in fast-paced startup environment
  • Healthcare experience or knowledge a plus
  • 4-year college degree required

This is a full-time position. Individuals only. Companies will not be considered.

Americans spend almost $400 billion per year on prescription drugs and people are often unable to afford medications they desperately need. Join GoodRx and help us solve meaningful problems that help us make people’s lives better.

We are a 40-person team funded by top-tier firms based in Santa Monica, CA. With offices just feet from the beach in Santa Monica, we are one of the fastest growing technology companies in Los Angeles. We are a low-key but tight-knit group of hardworking people working to solve big problems.

About GoodRx
GoodRx is America’s leading prescription price transparency platform. More than 3.5 million people use GoodRx’s website and popular mobile apps each month. GoodRx helps consumers save up to 80% on their medications by delivering prices and available discounts at nearly every pharmacy in the U.S. Thousands of physicians and employees use GoodRx, and its services have been positively reviewed by Good Morning America, the American Heart Association, The New York Times, ABC News, AARP, Forbes and many others.

GoodRx is backed by Francisco Partners and Spectrum Equity. Francisco Partners is a leading global private equity firm, which specializes in investments in technology and technology-enabled services businesses. Since its launch over 15 years ago, Francisco Partners has raised approximately $10 billion in capital and invested in more than 150 technology companies, making it one of the most active and longstanding investors in the technology industry. The firm invests in transaction values ranging from $50 million to over $2 billion, where the firm's deep sectoral knowledge and operational expertise can help companies realize their full potential. Spectrum Equity was founded in 1994 with offices in Boston and San Francisco and is a leading growth equity firm providing capital and strategic support to innovative internet, software and information services companies. Representative investments include Ancestry.com, BATS, Definitive Healthcare, GrubHub, Lynda.com, Passport Health, SurveyMonkey and Verafin.

GoodRx offers full medical, dental, 401(k) matching, unlimited vacation, company-provided lunches and a flexible work environment in Santa Monica.