3D Hubs is hiring a

Customer Service Representative - Chicago, IL

Chicago, United States
Full-Time
Does the idea of working with customers from the greatest Engineering companies excite you? Do you love ensuring customers get the best possible experience? Then the 3D Hubs Customer Service Representative role is just what you have been looking for!

The face of manufacturing is changing and 3D Hubs’ distributed manufacturing network is right at the forefront. 3D Hubs is changing the way customers source parts and we are now looking for an energetic Customer Service Representative to join our team in Chicago. 

At 3D Hubs we believe customers should be able to contact us any way they want meaning as the 3D Hubs Customer Service Representative you will work on the phone, our online chat and our internal ticketing system. To be successful, you need to be highly organised, time-efficient, and ready to get your hands dirty. In return you’ll get acquainted with the wonders of online manufacturing and get insights into how a world leading company uses cutting edge technology to solve problems.

Sound like you? Hit "Apply" above!

What you'll do:

  • Use our in-house software to manage all phone, online chat and email requests from customers
  • Collaborate with all 3D Hubs teams to ensure requests are solved as quickly as possible.
  • Curate our online Help Centre to ensure customer can easily find the answers to their questions
  • Work in our new US office with a brand new team

What it takes:

  • A desire to ensure our customers have the best possible experience when using 3D Hubs to manufacture their projects
  • The ability to work in a fast-paced environment and meet strict delivery deadlines while managing a large number of different orders at the same time
  • Strong analytical skills and the ability to solve problems under pressure
  • Excellent time management with a desire to improve efficiency and workflows
  • Good english communication skills given the continuous interface with our manufacturing network and customers
  • Bonus: Manufacturing experience

Why 3D Hubs?

  • Opportunity to have an impact in a high paced culture and accelerate our growth
  • Dynamic, international team of 100+ people from (30+ nationalities), growing to 200 in the next 12-18 months
  • You work hard, you play hard. We believe in a healthy work-life balance.
  • Awesome office location close to the West Loop in Chicago
  • Access to equipment, resources and training through the mHUB Innovation Centre
  • Regular team events (we still have fun remotely) and company-paid lunches when in the office
  • We offer generous health insurance benefits including dental + vision and you’ll get 24 PTO days per year.
  • Learn more about us on our Office Instagram and Careers page

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability status.

The story of 3D Hubs
3D Hubs is an online manufacturing platform that provides engineers with on-demand access to a global network of manufacturing services. Users can easily upload their design, instantly receive a quote, and start production at the click of a button. 
 
Founded in Amsterdam in 2013, 3D Hubs has raised over US$30 million and produced more than 6 million parts, using various manufacturing technologies, including CNC machining, 3D printing, injection molding and sheet metal fabrication.