Deliveroo is hiring a

Customer Service Representative (Dubai)

Dubai, United Arab Emirates

Our mission is to bring the world's best-loved local restaurants into everyone's home or office - fast.

We work with Dubai's best loved restaurants to deliver their food to homes and offices everywhere. Our customers are as passionate about great food as we are, including an ever-growing number of large and prestigious firms.

Your role will include:

- Actively monitoring orders placed via Deliveroo up to completion

- Answering Inbound calls from Customers/Drivers/Restaurant

- Proactively Liaising with Drivers/Restaurants to ensure orders run smoothly

- Providing feedback to relevant departments to help improve our customer experience

- Investigate and resolve customer complaints and queries

- Respond to customer issues via email and phone