Big Health is hiring a

Customer Success (Account) Manager

San Francisco, United States
Full-Time

At Big Health we’re creating the first generation of “digital medicine” in order to help 1m people back to good mental health by 2020. Our personalized behavioral programs are automated so they’re highly scalable, yet backed by gold-standard scientific evidence.

Our first product, Sleepio, is a digital sleep improvement program that features proven cognitive and behavioral techniques but is designed to feel more like entertainment than medicine. Delivered by your virtual animated sleep expert The Prof and his narcoleptic dog Pavlov, Sleepio has been the subject of 14 peer-reviewed scientific papers to date including three randomized controlled trials (RCTs).

We are now looking for a Customer Success Manager to act as the account manager for several of our large corporate clients, ensuring seamless implementation, robust program uptake, and a delightful client experience. As an integral member of our Commercial team, you will be instrumental in new business development by garnering client referrals and contract renewals and identifying opportunities for press and program expansion with a client.

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Some testimonials from our users:
•     “Your program is amazing. It changed my life.”
•     “The service has done me the world of good! Thanks very much.”
•     “This course changed my life... I'm happier than I have been in a couple years.”

From our corporate clients:
•   “The Big Health team worked really hard with us to find a solution to make the launch of Sleepio happen. The implementation process so far has be super easy and the team's  enthusiasm has made the process rather fun...which I can say is not the usual experience.”
•   “One of the best teams I have ever worked with. Their project management kept this pilot on track and engaged more employees than we have been able to engage on a single initiative in the past.”
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