SignEasy is hiring a

Customer Success Associate

Full-Time

About SignEasy

Founded in 2010 and headquartered in Dallas with an office in Bangalore, India, SignEasy is the leading eSignature solution for businesses and professionals worldwide. More than 130,000 customers from 150 countries trust SignEasy’s simple and secure tools to shorten contract turnaround times, close deals faster, improve their customer experience, and be more environmentally conscious by using less paper. SignEasy integrates with many popular productivity and business applications like G Suite, Office 365, Dropbox, and Box, as well as leading email providers Outlook and Gmail. SignEasy was an official launch partner for Google Cloud’s new G Suite Add-on framework, was made an Apple mobility partner in November 2019, and was named a Digital Transaction Management (DTM) “Innovator” in 2018 and 2019 by leading analyst firm Aragon Research Globe. SignEasy’s app for iOS and Android has been downloaded more than 6 million times, is routinely ranked among the top 100 grossing business apps on the App Store, and is consistently rated #1 in customer satisfaction for SMB eSignature solutions by leading software review sites.

Here’s a peek into the culture, innovation and people at SignEasy: https://www.youtube.com/watch?v=PUq1kz_dtX4

 

Role description

We are looking for a Customer Success Associate to own a growing portfolio of customers and ensure they get the maximum value by using SignEasy to its fullest capabilities to make their business workflows paperless.

Everything you do will be focused around making our customers happy and successful. From educating them how to use our software, to giving suggestions on methods to improve and listening for their feedback. You will be responsible for educating them to use our software, helping them work through bugs, addressing their billing and payment questions, and listening to feedback so that we can improve their experience. You will get to understand their needs and advocate those to the product team!

This role will require you to communicate effectively, and enjoy the challenges of providing excellent customer service in a fast-paced environment. You should be comfortable diving into operational details and executing tactical steps, while also managing customer relationships and effectively communicating customer pulse to leadership.

 

What you will be doing:

  • Manage relationships with a portfolio of B2B customers, with a focus on increasing adoption, ensuring retention, and driving customer satisfaction 
  • Educate and consult with customers to demonstrate using our product and best practices to ensure their business success 
  • Troubleshoot any issues in a timely manner and provide relevant solutions 
  • Cultivate reference customers for testimonials and case studies 
  • Communicate product updates and releases ensuring customer enacts changes based on need and interest 
  • Monitor and identify adoption and utilization trends within the customers and alert them on any risks or general awareness based on trends 
  • Work to identify and/or develop upsell and expansion opportunities 
  • Conduct periodic customer health-checks and review customer health scores with an emphasis on customer’s success with SignEasy

What we are looking for:

  • 1-3 years of experience in a customer success or account management role; this is a junior-level role.
  • Good understanding of SaaS based applications and technologies 
  • Organized, reliable and self-motivated to work independently 
  • Excellent written and verbal communication skills 
  • Ability to present in front of an audience 
  • Excellent customer relationship management skills 
  • Thrives in a multitasking environment and can adjust priorities on-the-fly 
  • Knowledge and experience in meeting Success KPIs, reporting and improving the metrics
  • Highly detail-oriented, with excellent organizational and communication skills
  • Ability to learn quickly, adapt to change and are self-driven to dig deep into problems
  • Eager to learn, adapt and perfect your work; you seek out help and put it to good use

Why join us?

  • We’re a small team doing big things! Your work will make a huge impact on customers and your voice will be heard.
  • Work from a beautiful WeWork office in Bangalore, with flexible work-from-home options based on performance and familiarity.
  • Our company is headquartered in the US, with a growing team in Bangalore. Interact with a global, diversified team and grow together with us!
  • Competitive salary and health insurance
  • Annual Company Retreat
  • Opportunities to attend conferences, workshops, and trainings

The position reports directly to the Head of Customer Success, is based in Bangalore and requires you to work US timezone.

 

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