Infobip is hiring a

Customer Success Associate

Cyberjaya, Malaysia
Full-Time

You know you are doing a good job when:

  • You are doing daily operational in timely manner.
  • You will not managing customers at the moment.
  • You are preparing the reconciliation report for customers.
  • You are submitting the soft and hard copy invoices and traffic reports to the customers.
  • You are ensuring there are no invoice disputes.
  • You are in charge of collecting payments, inform customers on upcoming due dates and send reminder on the late payments.
  • You work together with CSM Team Lead, Regional Customer Success Manager and Collections team, prepares a strategy for critical customers with high debts.
  • You are understand the processes and make changes to optimize the productivity.

 

    More about you:

    • 2-3 years experiences as an account management/customer success management.
    • Experience with IT/Telco industry is desirable.
    • Bachelor's Degree in Business, Management, Communications, IT, Telecommunications or other related degree; or equivalent combination of education and experience.
    • Written and verbal fluency in English is mandatory.
    • Experienced in handling Malaysia & Singapore account management
    • Exceptional professional communication skills.
    • Excellent command of MS Office suite, especially MS Excel and Power Point.
    • Strong analytical and organizational skills, with a systematic approach to problems.
    • Business oriented in order deliver and increase results with current accounts.
    • Excellent teamwork enabling you to form effective working relationships with people at all levels.

     

      Why our employees choose us and stay? 

      • Learn as you grow – Starting from an on-boarding program, to internal education, education resources, e-learning to external educations, we invest heavily in employee learning and development.
      • Opportunity Knocks. Often. – Being a part of a growing company in a growing industry – we challenge you not to grow! Whether it’s horizontal, vertical, or angular, we want to support the path that you want to carve.
      • Never a dull moment – We work with powerful companies with great impact, which pushes us to work on the highest possible level. Work on uncharted challenges and push boundaries on a daily basis.
      • Great environment – Team spirit, passion, creativity and persistence are the drivers of our company.
      • Pay & Perks – Competitive salary, health benefits, travel allowance, a team taking care of all the equipment you need, team buildings and other organised activities, a kitchen stocked with the usual suspects... Talk about a balanced lifestyle!