Lantern is looking for a sharp, collaborative Customer Success Associate with a passion for mental health and wellness
Who we're looking for:
The ideal candidate is an energetic, customer-facing professional who will engage, retain and support our users questions and needs for technical support. This individual will be passionate about Lantern’s programs and providing an exceptional experience for every Lantern user. As the voice of the user at Lantern, we expect our Customer Success Associate to be an active listener but also a strategic thinker who understands that wearing both the company and the customer hats equates to a unique opportunity to facilitate the success of both. As Lantern's user population grows, you will have the opportunity to build out the Customer Success team and manage a team Customer Success Associates. This potential for growth and enhanced responsibility should excite you!
Customer Success is by nature a collaborative process. On a daily basis, you’ll work with our Engineering and Coaching teams to ensure that users are receiving the support they need. You will also work closely with the Partnerships team, helping prepare for major partner launches to ensure 1) users remain engaged and enthusiastic about our programs, and 2) partner needs are being met. You don’t have to have experience across all of these areas but you do have to be comfortable learning, asking questions, and organizing projects across them.
Lantern creates simple, effective web and mobile programs based in cognitive behavioral therapy and mindfulness. Our programs combine professional coaching with interactive exercises, giving users the skills and motivation they need to overcome mental health challenges.
We’re not about unrealistic promises or get-happy-quick schemes. We’re about removing the stigma and barriers that prevent people from strengthening their emotional selves, offering an evidence-based approach to making every day better.
We envision a world in which people think differently about their mental health–where they feel empowered to take a simple step toward well-being. We’re on a mission to make this happen, and we hope you’ll join us.
Qualifications and experience:
Lantern is deeply committed to creating a culturally diverse workplace. People of color, LGBTQI folks, women, and people with disabilities are strongly encouraged to apply.
This job has been filled or removed by Lantern.
You can leave your email address and we will send you an email when there is a new Customer Success Associate job post.✕