Omada Health is on a mission to inspire and enable people everywhere to live free of chronic disease.
We are growing fast, and we’re looking for a Customer Success Associate to help us onboard, implement, and manage new Mid-Market customers.
The Customer Success Associate will own the relationships between Omada and the mid-market segment of our client partners. In most cases, mid-market customers will engage with Omada through partners such as a health plan, benefits consultant, a benefits broker, etc. Exceptional communication, project management, and organizational skills are critical. The CSA has visibility into the entire company, and works alongside our sales, data, marketing, IT, operations, and product teams to serve our client partners. The ideal candidate will also help develop best practices and be open to other responsibilities. We’re a very collaborative and hands-on team.
As the primary point of contact and face of Omada to our clients, you will have the following key goals:
You will love this job if you:
Bonus points for:
About Omada Health: Omada Health is a digital care provider that empowers people to achieve their health goals through sustainable behavioral change. Working with health plans, employers, and health systems, the company delivers personalized interventions for individuals dealing with chronic conditions, musculoskeletal issues, anxiety, and depression. Combining data-powered human coaching, connected devices, and curriculums tailored to an individual’s specific conditions and circumstances, Omada has enrolled more than 450,000 participants across all 50 states. Omada’s partners include major employers across the country, including Costco and Iron Mountain, as well as leading health plans, such as Cigna and Kaiser.
We carefully hire the best talent we can find, which means actively seeking diversity of beliefs, backgrounds, education, and ways of thinking. We strive to build an inclusive culture where differences are celebrated and leveraged to inform better design and business decisions. Omada is proud to be an equal opportunity workplace and affirmative action employer. We are committed to equal opportunity regardless of race, color, religion, sex, gender identity, national origin, ancestry, citizenship, age, physical or mental disability, legally protected medical condition, family care status, military or veteran status, marital status, domestic partner status, sexual orientation, or any other basis protected by local, state, or federal laws.
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