Are you searching for an opportunity to play a key role in driving the dramatic growth of a highly successful software company?
We at FWI and Poppulo have come together to create the market’s most comprehensive omnichannel employee communications platform with unmatched personalization, measurement capabilities, and class-leading space management solution. For the first time, organizations can instantly connect with every employee -- both disconnected and connected -- wherever they work, through a single omnichannel platform.
The combined business currently serves 6,000+ customers, connecting with and serving content to over 35 million employees in more than 80 countries.
We know there’s no such thing as a “perfect" candidate - we’re all a work in progress and are growing new skills and capabilities all the time. We encourage you to apply for a position with FWI/Poppulo even if you don’t meet 100% of the requirements. We believe in fostering an environment where there is a diversity of perspectives, in hopes that we can all thrive.
FWI | Poppulo seeks a Customer Success Associate to work with the Customer Success Team. This position will oversee all aspects of projects and support for assigned accounts. This role will be interacting directly with customers, FWI | Poppulo executives and leaders of other departments. This role has a significant impact on the customer experience with FWI | Poppulo and can affect retention. This role requires project management expertise, time management skills and attention to detail, teamwork and desire to deliver excellent customer service. It is not a management position.
This position will be supporting multiple client account portfolios. As such, this position will work closely with a small team and needs to occasionally step into other team roles, which may include tasks related to the functionality and appearance of visual communication solutions, delivering customer training and implementing visual communication networks.
Our ideal candidate will also have
Who We Are
We are a values-driven organization that encourages our employees to bring their authentic selves to work every day and empowers everyone to make a tangible impact on our products, clients and culture. We offer a dynamic environment with driven, fun and flexible individuals, who thrive on challenge and responsibility. This is an opportunity to contribute to our culture and join a company that’s on the move.
Named a Great Place to Work in 2015, 2016, 2017, 2018, 2019, 2020 and 2021 , we are one of the fastest growing technology companies in Ireland, with additional offices in the US and UK.
This is an opportunity to contribute to our culture and join a company that’s on the move. We live the FWI|Poppulo company values each day and they are key to everything we do.
“Bring Your Best Self”, “See It”, “Own It”, “Solve It”, “Better Together”
FWI|Poppulo is an equal opportunity employer.
This job has been filled or removed by Poppulo.
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