TENDRIL is hiring a

Customer Success Associate

Boulder, United States
Full-Time

The Position

Do you dream about creating a more sustainable future? At Uplight, we are motivating energy users and providers to accelerate the clean energy ecosystem. Working with over 90 of the world’s leading electric and gas utilities, Uplight provides an end-to-end customer energy experience. Uplight delivers personalized experiences that customers have now come to expect–improving satisfaction, increasing revenue, reducing the cost to serve, and contributing to carbon reduction goals. We are in the process of obtaining our B Corp certification, enabling us to put our values into action by not only making decisions for the benefit of our shareholders, but also for our customers, environment, employees, and community.

We are seeking a Customer Success Associate to join our team and help us achieve our ambitious goals for our business and the planet.

What you get to do:

As a Customer Success Associate, you will be a critical part of Uplight Customer Success organization, responsible for supporting day-to-day activities of the Uplight team of Customer Success Managers and Technical Project Managers. The Associate position represents a growth opportunity within Uplight’s organization, with exposure to both internal and external activities. Examples of internal projects include metrics reporting, customer support, issue coordination and resolution, Salesforce.com administration, and market analysis. Examples of external activities include project management, SaaS application configuration, data analysis, and troubleshooting, customer training, onsite meeting support, trade show support, and PowerPoint material preparation and delivery.

An important aspect of the Associate role will entail working collaboratively in a cross-functional environment with members of various Uplight teams, including Engineering, Product, Operations, Regulatory, Sales, Marketing and other teams, to deliver measurable value for our clients.

An ideal candidate will have an interest in energy, utilities, and Software-as-a-Service (Saas) products. You must also be comfortable working in a fast-paced, dynamic environment on a range of different tasks associated with making our customers successful. 

 What you bring to Uplight:

  • At least 2 years of experience in business systems analysis, project management, or customer success, preferably at a SaaS or technology company
  • Background and interest in exploring new technologies
  • Interest in working in a fast-paced multi-disciplinary environment 
  • Outstanding written and oral communication skills
  • A natural affinity for working across departments to drive cross-functional workstreams to completion and an independent thinker who proactively identifies issues, interdependencies, and solutions
  • You care about energy, its impact on our clients, their customers, and the world
  • Willingness to travel up to 20% of the time

 Bonus Points:

  • Experience in software or working with public utilities.

 What makes working at Uplight amazing:

In addition to all the standard medical and dental benefits, that kick in Day 1, we:

  • Are proud to be over 500+ rebels with an important cause by helping to create a more sustainable planet.
  • Are committed to the environment, our employees, and our communities
  • Are focused on career growth by following defined career ladders
  • Take our work and mission seriously and….we love to laugh!

 We also:

  • Provide a 401k Match
  • Have an innovative flexible time-off policy
  • Keep you energized with plenty of food and drink
  • Monthly wellness stipend 
  • Peer to peer recognition program 
  • Management by objective bonus plan 
  • Innovated flexible time off 
  • Keep you energized with plenty of food and drink (when our offices reopen)


Salary Range: $50,000 to $58,000

In accordance with the Colorado Equal Pay for Equal Work Act, the approximate annual base compensation range is listed above. The actual offer, reflecting the total compensation package and benefits, will be determined by a number of factors including the applicant's experience, knowledge, skills, and abilities, as well as internal equity among our team. 

Uplight provides equal employment opportunities to all employees and applicants and prohibits discrimination and harassment of any type without regard to race (including hair texture and hairstyles), color, religion (including head coverings), age, sex, national origin,  disability status, genetics, protected veteran status, sexual  orientation, gender identity  or  expression, or any other characteristic protected by federal, state or local laws.

 

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