Peek is hiring a

Customer Success Associate - Utah

Salt Lake City, United States
Peek is looking for a talented and passionate individual to grow existing relationships with Peek's top clients. We’re still a small team, so there is an opportunity to have a significant impact in this role. The position is ideal for candidates with 1-3 years in account management, sales, or customer success seeking experience at an exciting early stage travel technology startup with substantial traction.

Responsibilities:
  • Build and maintain lasting relationships with Peek's top tours & activities vendors as the primary point of contact post-onboarding process
  • Provide consultative business support for vendors via incoming and outgoing emails/phone calls
  • Educate vendors on new features of "Peek Professional" SaaS product suite and changes in the tours & activities industry
  • Lead key initiatives to increase product adoption
  • Work closely with onboarding, support, sales, editorial and product team to help deliver exceptional customer experiences
  • Identify and execute improvements on internal 'vendor-facing' processes
Requirements:
  • BA/BS degree
  • 1-3 years of related customer success/ account management experience with tours & activities or SMB vendors preferred
  • Very organized with impeccable attention to detail - ability to juggle multiple vendor relationships by jumping on the phone to communicate; this is not an email-first role
  • Experience in saving at risk client relationships and upselling value-added services & features
  • Resourceful and patient in handling complex situations that require gathering data and details from multiple functions to form holistic view of relationship that will be reported to senior management
  • Proactive and able to work autonomously when necessary
  • Strong computer skills and the ability to learn quickly
  • Adaptable, with the skill to change priorities quickly and work well under pressure
  • Experience in using Salesforce, Desk, Gainsight, Totango and other Customer success SaaS tools preferred
  • Understands basic web design, potentially including HTML, JavaScript, and CSS