Peek is looking for a talented and passionate individual to grow existing relationships with Peek's top clients. We’re still a small team, so there is an opportunity to have a significant impact in this role. The position is ideal for candidates with 1-3 years in account management, sales, or customer success seeking experience at an exciting early stage travel technology startup with substantial traction.
Build and maintain lasting relationships with Peek's top tours & activities vendors as the primary point of contact post-onboarding process
Provide consultative business support for vendors via incoming and outgoing emails/phone calls
Educate vendors on new features of "Peek Professional" SaaS product suite and changes in the tours & activities industry
Lead key initiatives to increase product adoption
Work closely with onboarding, support, sales, editorial and product team to help deliver exceptional customer experiences
Identify and execute improvements on internal 'vendor-facing' processes
1-3 years of related customer success/ account management experience with tours & activities or SMB vendors preferred
Very organized with impeccable attention to detail - ability to juggle multiple vendor relationships by jumping on the phone to communicate; this is not an email-first role
Experience in saving at risk client relationships and upselling value-added services & features
Resourceful and patient in handling complex situations that require gathering data and details from multiple functions to form holistic view of relationship that will be reported to senior management
Proactive and able to work autonomously when necessary
Strong computer skills and the ability to learn quickly
Adaptable, with the skill to change priorities quickly and work well under pressure
Experience in using Salesforce, Desk, Gainsight, Totango and other Customer success SaaS tools preferred
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