Actriv Healthcare is on a mission to reinvent the healthcare industry with a focus on both patient and provider care. Our dedicated team of clinicians are the driving force behind our explosive growth and success. We believe that it is the "crazy ones," the ones who see things differently and are not afraid to push the boundaries, who have the potential to change the world.
That's why we are looking for a Customer Success Coordinator who is not afraid to think differently and challenge the status quo to deliver an unparalleled customer experience. When you join the Actriv Healthcare family, you become a part of something bigger than yourself - a mission to push the boundaries of healthcare and make a real impact on the world.
With a strong belief in the power of compassion and dedication, we strive to create a culture where heart counts more than just head counts.
As a Customer Success Coordinator at Actriv Healthcare, you will have the opportunity to coordinate and schedule healthcare providers for patients in need, ensuring that the best quality care is delivered in a timely manner. Your mission will be to assure our clients receive the highest level of customer service and support, and to help them achieve their staffing goals. You will be part of a team of talented and passionate professionals who are committed to driving positive change and advancing the healthcare industry. With our innovative software solutions that are at the forefront of healthcare technology – our goal is aimed at delivering quality clinicians to patients in need faster than ever before.
So, if you're a rebel with a cause, a misfit with a mission, a troublemaker with a vision, and ready to join the ranks of the "crazy ones," the ones who are crazy enough to think they can change the world, we encourage you to apply for this exciting opportunity at Actriv Healthcare.
Together, we can shape the future of patient care and push the human race forward.
POSITION SUMMARY
As a Customer Success Coordinator at Actriv, you will undertake a variety of tasks such placement of employees, filling and replacing contract needs, building and updating schedules and calendars, replacing callouts, etc. You will also ensure that the company complies with all relevant laws regarding employment. Successful candidates for Customer Success Coordinator will be excellent communicators, able to foster relationships with both employees and external vendors. They should ideally have experience in hiring and onboarding as well as other human resources procedures. The goal is to ensure that the company’s staffing requirements are always met and employees work in a friendly, supportive environment.
Responsibilities
- Obtain detailed assignment information from customers and utilize it to provide effective customer service.
- Schedule/Coordinate client care staff according to clinical staff competence by assign qualified staff to clients appropriately.
- Managing daily, weekly and monthly client orders.
- Manage/Develop work schedules by allocating employees open shifts and assignments.
- Troubleshoot to resolve the problems or complaints of customers and employees.
- Accurately enter and maintain data relative to scheduling using company software.
- Assist new employees in acclimating to facility policies, procedures and routines
- Provide customer service to clinical staff and clients.
- Strictly oversee and implement client contact requirements.
- Ensure compliance with internal and external policies and regulation.
- Create shift reports.
- Create timecard and shift reminders.
- Conduct routine maintenance to database.
- Perform other related duties as needed.
Qualifications
- Proven experience as scheduler/staffing coordinator, telesales, call center, or similar position
- Bachelors Degree required
- Knowledge of staffing policies, procedures and best practices
- Outstanding organizational and leadership skills
- Excellent communication and interpersonal abilities
- Reliable with a respect to confidentiality
- Experience using Microsoft Office, Teams and CRM Database systems
- Knowledge in Medical terminology ideal
- Reliable transport and absolutely dependable
- Fully Vaccination
The Good Stuff
- Compensation: DOE
- Employee and Family Medical, Dental, and Vision
- Short and Long Term Disability
- Life Insurance
- 401(K)
- Paid Vacation, Sick Time, and Holidays
- Generous parental leave and Family medical leave
- Company-sponsored family events
- Community involvement
- Team-owned deliverables
- Internal recognition programs
- Happy hours and team events
- Professional development
- On-site snacks and beverages
When you put on the Actriv Healthcare name badge, you are part of something bigger than yourself. You are part of a mission to impact change and push the healthcare industry forward. If this mission resonates with you, then you belong to our Actriv Healthcare family.
At Actriv Healthcare we believe in Heart Counts not Head counts.
What we do: We're an innovative workforce solutions company that staff healthcare providing organizations and create opportunities for passionate Nurses (RN, CNA, LPN, Travel RNs) and allied professionals.
Caring More: We believe we are this planet to do good and make significant contributions towards pushing humanity forward.
Customer-Centric: We CARE, and we are obsessed with providing the BEST-IN-CLASS customer service to our clients (Healthcare organizations and their Residence/patients) and employees.
Passion: We believe in being passionate in everything we do and we look for that in everyone we partner with.
Thinking BIG: We are different, we deliberately choose to be innovative and divergent in our thoughts to create enduring solutions.
About Actriv Healthcare
Actriv Healthcare is reinventing the way healthcare professionals connect with facilities - leveraging technology to help healthcare professionals do what they love by matching them with shifts that fit their lifestyles. Actriv’s solutions ensure that health care facilities get on-demand shift coverage so they can deliver the best quality care to their patients. With offices in Tacoma, Seattle, Vancouver (WA), and Plano, TX, Actriv’s customer-centric professionals recruit clinicians and offer an unparalleled experience from on-boarding, credentialing, and training; to providing day to day 24/7 support.
Want to learn more about #ActrivLife? Check us out on social!
Actriv is an equal opportunity employer. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
