LiveIntent is hiring a

Customer Success Coordinator

New York, United States

About the Job:

LiveIntent is looking for a self-motivated candidate to be a part of our sales team as a Customer Success Coordinator. The Customer Success Coordinator is responsible for supporting the sales team in planning, executing and monitoring the online campaigns of LiveIntent’s customer base as well as the maintenance of publisher inventory and partnerships. They will be required to develop an in-depth knowledge of LiveIntent’s sales properties, targeting, data solutions and possess an understanding of all LiveIntent’s components, tools, media placements, partners, ad inventory, audience demographics and rate cards. This position requires collaborating with multiple departments, attention to detail, client facing communication, excellent customer service skills, a positive professional attitude, and the ability to work in both a team environment and independently.

Responsibilities:

  • Manage campaign timelines and documented requirements
  • Document discussions during internal and/or client meetings and conference calls, identify key action items and decisions that need to be followed up on by Customer Success Managers, Customer Success Coordinators or Account Executives and process internal information requests
  • Facilitate workflow by coordinating or gathering background information and/or resources needed to complete tasks including working in Salesforce to log account information and internal account case information & status
  • Assist in end of month billing reconciliation
  • Provide clients, CSM or AE with any necessary campaign reports, assist with the creation of Quarterly Business Reviews, reporting set up and/or demonstrations
  • Assist in reviewing & gathering assets, creatives and red-flagging potential account concerns to CSM
  • Help facilitate template audits and other publisher related campaign growth activity
  • Assist the Customer Success team in their day-to-day operations including pulling morning reports, availability for proposals, and help with special projects and other duties and assignments

Qualifications:

  • BA/BS degree (preferably in related field – i.e. Advertising, Marketing, etc.)
  • A minimum of 1 year of Account Coordinator experience at other online media companies a plus
  • Proficiency in Outlook, Microsoft Excel and PowerPoint a must; Salesforce experience a plus
  • Excellent research, oral and written communication skills, and proven history of following up in a timely manner
  • Strong multi-tasking, organization and time management skills

We support employee health and wellness by providing:

  • Comprehensive medical, dental and vision coverage
  • Healthy daily snacks and beverages on tap
  • Family-friendly environment with work/life balance
  • Summer Fridays (head out early to enjoy the great weather!)
  • Weekly in-office Yoga and Pilates classes
  • Subsidized gym membership
  • LiveIntent sports teams (softball, flag football, soccer etc)
  • Paid Maternity and Paternity leave 

We support diversity and growth within the company with programs and initiatives such as:

  • Bi-annual performance and compensation review process
  • Monthly “Women with Intent” meetings
  • Book Club focused on reading and discussing career development-focused content
  • Lunch and Learns with diverse speakers
  • Opportunities to attend industry conferences
  • Access to professional development courses through LinkedIn Learning and Coursera
  • Annual global offsite week focused on team-building, training and employee recognition
  • Board games and Play Station for after-hours fun

About LiveIntent: 

LiveIntent is a people-based marketing technology platform changing the way 2000+ of the world’s largest Brands and Publishers think about email.

The LiveIntent platform transforms email from something you send and receive into the simplest, most powerful way to resolve identity and market to people in a mobile-first world. It becomes your superpower, generating a private customer graph that can augment everything from acquisition to attribution while driving incremental product sales and revenue. 

 

#LI-JD1

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