Rescale is hiring a

Customer Success Engineer (Japan)

Full-Time
Rescale is the leader in enterprise big compute in the cloud. Rescale empowers the world's transformative executives, IT leaders, engineers, and scientists to securely manage product innovation to be first to market. Rescale's hybrid and multi-cloud platform, built on the most powerful high-performance computing infrastructure, seamlessly matches software applications with the best cloud or on-premise architecture to run complex data processing, simulations, and the computation of AI, machine learning and other compute-intensive algorithms.

We are seeking a Customer Success Engineer to join our team. 

In this role, you will be responsible for the following:

  • Driven and motivated by a career in Engineering
  • 2-3 years experience in a customer facing role and desire to grow a career in Sales Engineer or Support Engineer
  • Self-starter who can multitask and adapt to changing situations
  • Strong written and verbal communication skills
  • Ability to influence others and create a sense of urgency and enablement to customers and employees
  • Strong  multi-task management skills across a varied set of responsibilities, in a fast-paced environment
  • Engage and provide sales consulting to Executives and senior business leaders to influence investment in the Rescale technology
  • Provide sales support to existing customers as needed while driving renewal business, and new incremental business
  • Travel to meet customers and prospects when required

What Will Make You Successful:

  • Hustle - you are excited about getting out into the field and managing existing customers
  • Grit - ability to overcome setbacks and persist until you win for renewal
  • Flexibility - ability to manage multiple accounts at the same time using prioritization 
  • Ownership - you take ownership of your accounts and your performance
  • Team Player - you work well with others and encourage all boats to rise together

Key Qualifications include:

  • Bachelor’s degree
  • Minimum of 4 years in a related sales position with a record of success
  • Advanced problem-solving skills. Working knowledge of HPC, CAE or Cloud
  • Having knowledge of programming languages
  • Ability to build one on one relationships with customers and identify their business needs
  • Advanced organizational, interpersonal, and presentation skills
  • Advanced written and verbal communication skills
  • Advanced negotiation skills
  • Naturally persuasive and persistent to achieve goals
  • General computer skills in Microsoft Word, Excel, PowerPoint, and the G Suite of products

Rescale is an Affirmative Action, Equal Opportunity Employer.  As part of our standard hiring process for new employees, employment with Rescale will be contingent upon successful completion of a comprehensive background check.