ThisWay is hiring a

Customer Success - Entry Level

Austin, United States

We are looking for an addition to our Customer Success team. This role takes over once the sales cycle is complete and is in charge of ensuring the onboarding of new customers runs smoothly, as well as following up with the customer to ensure product adoption.


You will be trained in our current customer success methods and protocols as well as our easy-to-use recruitment platform. This job will require problem solving abilities and flexibility in schedules, planning, and solutions. This job also involves attending/supporting events, some of which are after hours and on weekends.


There will be opportunities for growth and advancement, based on your performance. You will be working for a startup, an environment that is a breeding ground for innovation and is known for sudden shifts in focus and direction.


Requirements

This role is excellent for entry-level applicants as no previous experience is required.

  • Excellent verbal and written communication skills required
  • Standard computer skills required: Office applications, File Sharing, Email
  • Prior experience in customer success/service a bonus
  • Experience working with a startup preferred
  • Self-starter, also capable of taking direction
  • Fast learner, goal oriented, capable of changing focus quickly

Benefits

  • Health benefits
  • PTO
  • Opportunity for growth and advancement based off performance
  • Catered lunch once a week
  • Excellent company culture
  • Office location within walking distance of downtown and various restaurants

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