Impact is hiring a

Customer Success Intern

Shanghai, China
Internship

Our Company:

At Impact our culture is our soul. We are passionate about our people, our technology, and are obsessed with customer success. Working together enables us to grow rapidly, win, and serve the largest brands in the world. We use cutting edge technology to solve real world problems for our clients and continue to pull ahead of the pack as the leading SaaS platform for businesses to automate their partnerships and grow their revenue like never before. We have an entrepreneurial spirit and a culture where ambition and curiosity is rewarded. If you are looking to join a team where your opinion is valued, your contributions are noticed, and enjoy working with fun and talented people from all over the world. Then this is the place for you.

Impact is the global leader in Partnership Automation. We work with enterprise and innovative brands like Ticketmaster, Levi’s, Microsoft, Airbnb, and Uber to help them manage all different types of partnerships. From social influencers, B2B, strategic partners, publishers, and traditional affiliates, we have them covered. Our combined suite of products covers the full life partnership lifecycle including onboarding, tracking ads and paying partners, recruiting for new partners, data and marketing intelligence, and protection from fraud. Founded in 2008 by the same team that founded Commission Junction, Impact has grown to over 500 employees and ten offices across the United States, Europe, Africa, and Asia.

As a Customer Success Intern, this position will be assisting the China Customer Success Manager to support current and upcoming clients. This will include working alongside the Customer Success Manager, Solutions Architects, and Specialists to ensure the customers are trained and supported on the Partnership Cloud product. This involves utilizing our software suite to build stronger & more successful partnership programs.

 

Why is this role exciting:

As a Customer Success Intern, this position will be assisting the China Customer Success Manager to support current and upcoming clients. This will include working alongside the Customer Success Manager, Solutions Architects, and Specialists to ensure the customers are trained and supported on the Partnership Cloud product. This involves utilizing our software suite to build stronger & more successful partnership programs.

Responsibilities:

  • Assist the Customer Success team and Solutions Architect to solve the clients’ operation related problems
  • 协助客户成功经理和方案架构师解决客户日常运营操作相关的问题
  • Assist with business operations, meeting scheduling, and marketing research
  • 协助日常业务运营,会议安排以及市场研究调查
  • Create and maintain the documents including internal workflows, training materials, clients issue logs and so on
  • 制作并维护中国区的文档,包括内部工作流程,培训材料,客户问题日志等
  • Translate some training materials from headquarters for the clients
  • 协助客户翻译一些英语培训材料
  • Other tasks assigned by the team leader
  • 领导安排的其他工作

Does this sound like you?

  • Undergraduate or Postgraduate Students, preferably graduating in 2021. Major in Computer Science or Information Technology a plus
  • 本科或研究生在读,2021 年应届生优先,计算机、信息工程技术等相关专业优先
  • Fluent in written and spoken English and Mandarin Chinese.
  • 中英文听说读写流利
  • Strong sense of responsibility, detail-oriented, fast-learner
  • 具有很强的责任心,注意细节,学习能力强
  • Excellent in MS office, especially PPT, Excel
  • 能够熟练使用 PPT 与 Excel
  • Able to work 25 hours a week, no less than 6 months
  • 每周能够工作 25 小时/周,且能够持续 6 个月以上
  • Working experience in an international software company
  • 有一份在跨国软件公司实习的经历

Benefits (Perks):

  • Learning the advanced partnership automation products
  • 学习国际上先进的合作伙伴自动化方面的产品知识
  • Chance to become the full-time Customer Success Specialist
  • 有机会能够转正成为Impact的全职员工
  • Opportunity to become familiar with the popular enterprise-used tools such as Salesforce, Jira, Slack, Zoom
  • 熟悉国际化企业中常用的工具,比如:Salesforce, Jira, Slack, Zoom
  • Flexible work hours
  • 弹性工作时间

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.