As illumis expands our enterprise customer base, we’re hiring a high-performing customer success lead to join our growing team. You’ll help our customers use our solutions to their full potential - and drive retention and revenue growth within existing accounts.
We build tools for transparency that help our users access public information, put it into context, and make use of it. We bat well above our weight - we're a small but rapidly-growing company with customers that include some of the largest financial institutions, media companies, political campaigns, and nonprofit organizations in the world. Our customers use our products to solve a wide range of problems – from avoiding conflicts of interest and ensuring compliance with regulatory requirements, to deep-dive investigations and vetting for potential reputational risks.
You’ll work with C-level executives and their teams at some of the largest financial institutions in the world to help them manage risk and implement best practices. Our customers are excited about our product and our renewal rates are near-perfect. But there are substantial opportunities to strategically expand, and as our primary point of contact with this customer base, you’ll take the lead there as we build out our product offerings.
You’ll primarily be working with our customers in financial services who are leveraging our political contribution compliance solutions to manage regulatory risks, so it would also be great if you had background or knowledge around political campaign finance - but if not, you should have an interest in learning about it and becoming well-versed on the subject.
In this role, you will:
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