illumis is hiring a

Customer Success Lead (Risk & Compliance Accounts)

New York, United States

As illumis expands our enterprise customer base, we’re hiring a high-performing customer success lead to join our growing team. You’ll help our customers use our solutions to their full potential - and drive retention and revenue growth within existing accounts.

About illumis:
We build tools for transparency that help our users access public information, put it into context, and make use of it. We bat well above our weight - we're a small but rapidly-growing company with customers that include some of the largest financial institutions, media companies, political campaigns, and nonprofit organizations in the world. Our customers use our products to solve a wide range of problems – from avoiding conflicts of interest and ensuring compliance with regulatory requirements, to deep-dive investigations and vetting for potential reputational risks.

The Opportunity:

You’ll work with C-level executives and their teams at some of the largest financial institutions in the world to help them manage risk and implement best practices. Our customers are excited about our product and our renewal rates are near-perfect. But there are substantial opportunities to strategically expand, and as our primary point of contact with this customer base, you’ll take the lead there as we build out our product offerings.

You’ll primarily be working with our customers in financial services who are leveraging our political contribution compliance solutions to manage regulatory risks, so it would also be great if you had background or knowledge around political campaign finance - but if not, you should have an interest in learning about it and becoming well-versed on the subject.

In this role, you will:

  • Lead the whole lifecycle of customer engagement, starting with onboarding, and ensure customers effectively adopt our solutions
  • Design and execute a comprehensive engagement and communications strategy with our customers to help maintain high customer satisfaction and better inform their use of our solutions (and ideally, their work more broadly!)
  • Work with customers as a trusted partner to ensure that they are not only optimizing their use of our platform and getting the greatest possible value from it, but also solving their broader challenges
  • Provide guidance to the Product Development Team based on customer requests and usage patterns
  • Lead renewals and drive revenue growth through customer account expansion and growth
  • Keep clear documentation to ensure we have reliable data, including details of customer communications, areas of customer concern, and product expectations