AiDash is hiring a

Customer Success Manager

London, United Kingdom
Who is AiDash? 

AiDash is revolutionizing the way that core industries such as utilities and energy tackle their operations, maintenance and sustainability challenges by using the power of satellites and Artificial Intelligence (AI).  We enable our customers to utilize high resolution satellite imagery for inspection and remote monitoring of geographically dispersed assets at scale.  Our recommendations and insights produced by our AI applications have saved our customers millions of dollars and improved overall network reliability for them and their customers.   
AiDash is backed by top-tier investors, including Benhamou Global Ventures, National Grid Partners, Edison International, and Shell Ventures. To learn more about how AiDash is helping core industries become more resilient, efficient, and sustainable, visit www.aidash.com

What’s the Role? 

People in our Customer Success organization drive business outcomes and customer excellence through thoughtful consultation, design and delivery of the AiDash suite of solutions.  As a Customer Success Manager, you will own end-to-end implementation of the AiDash solutions and be responsible for the ongoing success of the customer, building and growing strong relationships along the way, and ensuring that our customers realize their operations, maintenance and sustainability goals.   
This is an ideal role for someone who has experience working with enterprise customers and managing projects and relationships across the full customer lifecycle, where technology and analysis play a heavy role.  The successful candidate will be a demonstrated fast and curious learner who is unafraid of ambiguity, rapid growth and complexity.     

Responsibilities: 

Drive tangible business value for our customers and for AiDash. 
- Manage the execution of pilot projects during which customers are utilizing AiDash’s solutions for the first time, with the goal of converting pilot customers to multi-year SaaS contracts. 
- Measure and improve key adoption & utilization metrics for your portfolio of customers. 
- Retain and grow the recurring revenue base across your customers. 
- Strengthen relationships to ensure we are a strategic thought and operational partner to our customers, not just a vendor. 
- Capture insightful customer feedback on AiDash’s current solutions and act as a conduit to communicate product improvement ideas back to the Product team. 

Own the entire customer lifecycle. 
- Gain a deep understanding of your customers’ business operations and strategic KPIs. 
- Ensure customers are adopting/utilizing the AiDash solutions and deriving ongoing business value from them. 
- Conduct regular business reviews with customers, leveraging these strategic touch points to advance customer and AiDash objectives.   
- Be a strong internal partner to the sales and marketing teams to ensure customers renew and grow their relationship with AiDash over time. 
- Support customers’ change management efforts as needed.   
- Seek ways to delight our customers by delivering world-class customer experiences. 
   
Demonstrate proficiency with the AiDash product suite and strategy.  
- Maintain thorough knowledge of current products and services, driving customers to adopt existing functionality.   
- Have a sufficient understanding of overall product strategy and vision to be able to effectively communicate with customers appropriately.  
- Be a strong customer advocate inside AiDash while balancing that perspective with the need to also protect AiDash interests where appropriate. 

About You: 

Education: 
- Bachelor's degree in an analytical or technical discipline from a top-tier school 
- MBA a plus but not required 

Skillset/Experience: 
- Experience working with enterprise SaaS in Customer Success 
- 5+ years of project management or software implementation experience 
- World class written and verbal communication skills 
- Proficient in English and German communication
- Proficient in Microsoft PowerPoint and strong understanding of SaaS 
- Experience performing cost/benefit analyses and familiarity with high-level financial analyses, such as ROI calculations 

Behavioral: 
- Proven track record of being a self-starter with a strong work ethic 
- Ability to exercise good judgment, organize time effectively and determine the right resources needed to effectively perform the work 
- A quantitative and curious growth mindset, with strong commercial instincts 
- Willingness to roll up your sleeves and solve problems with out of the box thinking 
- Ability to thrive in a rapidly changing, fast-paced growth environment 
- A collaborative mindset / passion for working with internal and external team members 
- Willingness to travel to customer locations, as needed 

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