Meero is hiring a

Customer Success Manager-APAC

Full-Time
Meero’s core mission is to empower photographers to focus on what they love: photography! We take care of the rest by relying on tech and AI.

Started in 2016, Meero is on a mission to make life easier for photographers and customers alike by bringing the top-name brands directly to image creators all the while expediting all of the tedious work. From its state-of-the-art image editing technology to our teams positioned around the world, Meero is helping creators do what they do best: create.

Meero is always looking to add fresh new talents in an already amazing team. Have a look if you needed more reasons to become a Meeronaut: https://bit.ly/2UDSXiJ 

Check out this new position:

WHAT YOU'LL DO

- Develop and maintain a strategic trusted advisor relationship with your clients
- Advocate for your clients and be their internal voice by providing feedback on how Meero’s solution and processes can be improved
-Collaborate with operations and delivery team to ensure high quality and timely output
- Drive regular cadence (Call/Report/visit/QBR) with clients to report on KPIs, share results & actionable items with cross-functional stakeholders.
- Proactively monitor and address operational issues
- (Over)achieve your delivery targets
- Identify opportunities and collaborate with the sales teams to grow revenue
 
WHAT YOU'LL NEED
- Complete fluency in English & Mandarin, the ability to speak other languages is an added advantage.
- Excellent interpersonal and communication skills
- Rigorous, dynamic and autonomous, you are result-oriented and very comfortable on the phone
- Organized, detail-oriented and relationship focussed
- Willingness to build relationships and network across a wide spectrum of clients
- Previous experience working in a sales/customer success environment needed (minimum 3-5 years)
- You are a problem solver, you are able to come up with financially and operationally sound solutions quickly. 

WORK @ MEERO

Dream big and do bigger - Dreaming big is step one, but we don’t stop there. By realizing our ideas at
a global scale, we can transform the industry with new tools, processes, and opportunities. 
Make work play - Work should never be boring. Bold ideas and big laughs make everyday exciting, so we never get complacent. We are a family that loves each other, pushes each other, and laughs with each other. 
Champion creators - Creatives are the architects of our visual world. We work tirelessly to support their skills and business, so they can feel inspired to create.
Rise faster than you fail - We celebrate resilience in the face of failure. We truly support one other, so we’re free to fall, but quick to get up and try again. 
Give a shit - Success doesn’t happen by accident. We work with focus, determination, and pride towards our goals. We care deeply about each other, our clients, creatives, and our impact on the world. 
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