We want to create a world served by exceptional professionals, and we do that by helping academic institutions find holistically stronger applicants. We help them look beyond book smarts. Think of us like an “SAT” that evaluates who you are instead of what you know. Our main assessment, the CASPer test, is used widely for high stakes admissions to Healthcare Training, Teachers Education and other academic programs in Canada, the US and as far away as Australia. In 2019, we will assess well over 100,000 applicants including well above half of all US and Canadian Medical School applicants.
Who we are:
We’re a quirky, vibrant and diverse group of ~50 working out of the OneEleven scale-up hub in the downtown core of Toronto. We tackle some tough problems (like how to evaluate empathy in someone who wants to become a doctor), and some less tough ones (like what to bring in for the communal snack table).
Our core values are caring, curious, and driven, and we embody these values in everything that we do. We genuinely care about the well-being of others, we possess an innate desire to continuously learn, and every day we strive to be better than the professional we were the day before.
Who would fit in:
People who do well here are caring, humble, prefer change over the status-quo, are comfortable with “fuzzy” (vs. well defined) tasks, and are ok with a daily helping of problem solving. We all have a healthy appetite for learning, and love to share our knowledge with our co-workers. We want people who put “we before me”.
We're looking for someone to own the relationship with our partnering universities and colleges from the moment they sign on. This person can build a lasting relationship with multiple individuals at the university - including Deans, Associate Deans, Program Directors, and Admissions Coordinators. They can understand how the needs differ between these individuals and taylor their approach accordingly. They have an innate ability to connect, and make those around them feel comfortable. They instill confidence.
Our ideal CSM can react quickly to our partner’s needs, but can also analyze where we can be more proactive to help things run smoother. Small issues undoubtedly arise here and there - this person can keep a cool head, involve the right parties to tackle the problem, remain solutions-focused, and help put systems in place to eliminate future issues where possible.
We’re looking for someone who’s excited to help analyze where we can improve our processes and determine how we can improve the value we provide to make our partner’s lives easier. Though we all work with our separate institutions, our CSM’s function like a team to learn from one another. We want to bring on someone who is willing to experiment alongside us, and share ideas back and forth to continue to polish our process while we develop ourselves as professionals.
You will be one of five Customer Success Managers on the team at Altus. You will, however, have the opportunity to work with the entire Altus team - the sales team during handoff, the operations team to plan for tests, the research team through partner collaborations, and the product and tech teams to plan and implement improvements to the web application. If you thrive in a startup, with autonomy to make decisions, run experiments, and continuously test and refine, then this is the place for you.
Other traits of our ideal candidate:
The Hiring Process
Our hiring process optimizes for a positive candidate experience. The general hiring process looks like the following:
Altus is proud to be a diverse and equal opportunity employer and as such does not discriminate on the basis of race, colour, religion, sex, national origins, age, sexual orientation, disability or any other characteristic protected by applicable laws. Selection decisions are based solely on job-related factors. Special accommodations for candidates with disabilities can be made during the interview process if requested.