Apptimize is hiring a

Customer Success Manager

San Francisco, United States
Full-Time
About Apptimize:

Located in Silicon Valley, Apptimize is revolutionizing mobile apps by letting app owners optimize apps live, with zero coding and no re-deployment. We provide an end-to-end solution for mobile product managers and app owners to edit any element of an app and evaluate its effectiveness though A/B testing. We are Y Combinator graduates and our investors include Google Ventures, Merus Capital and other top investors. Founded in 2013, our small team includes 6 MIT alumni, 3 ex-Googlers, 1 Wharton MBA, 1 MIT Masters in CS, 1 CMU CS alum, 1 “20 under 20” Thiel fellow and our CEO won the prestigious Forbes 30 under 30 award in 2015. Candidates often remark we’re the strongest team they’ve ever seen:http://apptimize.com/team/.

Our mission is to raise the bar when it comes to the mobile experience and invent technologies critical to every app.

Role:

Putting our customers' success above all else. The Customer Success team is essential to any subscription based business model, and the CSM role is a critical piece. Ensuring that our customers' are getting the most value out of our platform and taking advantage of the offering in the best possible way. The CSM is a trusted advisor in a domain that is largely wide open. Strong propensity to build relationships and drive value through a consultative approach. Ability to drive expansion business and renewals based on the level of strategic direction we are providing our customer base.

This person needs to be a thought leader, negotiator, and consultant with our customers' interests at the forefront.