Infobip is hiring a

Customer Success Manager

Almaty, Kazakhstan
Full-Time

You know you are doing a good job when:

  • You are in contact with all the key players in your assigned market and have great relationships with them.
  • You understand your client’s business, knowing exactly which of our products can help them evolve their business.
  • You have an excellent overview of the business and are up-to-date with the latest industry trends as well as the competition. 
  • Clients with whom you cooperate are satisfied and they show it by stable and/or increased usage of service.
  • Successfully find solutions to clients issues, engages other people in our company to bring better customer satisfaction. 
  • Work consistently to achieve KPIs quarterly.

More about you:

  • Solid experience as an account management/customer success management.
  • Experience with sales in IT/Telco industry, sales of SaaS will be a plus.
  • Bachelor's Degree in Business, Management, Communications, IT, Telecommunications or other related degree; or equivalent combination of education and experience.
  • Written and verbal fluency in English is mandatory.
  • Exceptional professional communication skills.
  • Excellent command of MS Office suite, especially MS Excel and Power Point.
  • Strong analytical and organizational skills, with a systematic approach to problems.
  • Business oriented in order deliver and increase results with current accounts.
  • Excellent teamwork enabling you to form effective working relationships with people at all levels.

Why our employees choose us and stay? 

  • Learn as you grow – Starting from an on-boarding program, to internal education, education resources, e-learning to external educations, we invest heavily in employee learning and development.
  • Opportunity Knocks. Often. – Being a part of a growing company in a growing industry – we challenge you not to grow! Whether it’s horizontal, vertical, or angular, we want to support the path that you want to carve.
  • Never a dull moment – We work with powerful companies with great impact, which pushes us to work on the highest possible level. Work on uncharted challenges and push boundaries on a daily basis.
  • Great environment – Team spirit, passion, creativity and persistence are the drivers of our company.
  • Pay & Perks – Competitive salary, health benefits, travel allowance, expatriate compensation packages for your business trips, a team taking care of all the equipment you need, team buildings and other organised activities, a kitchen stocked with the usual suspects... Talk about a balanced lifestyle!