Wistia has launched a new Customer Success team to help increase the benefit our customers gain from using Wistia. Our Customer Success team is primarily responsible for helping new premium customers get onboarded and quickly find value with their Wistia account. In addition, the Customer Success team works with existing premium customers to ensure they’re optimizing Wistia to achieve their business goals with video.
As a Wistia Customer Success Manager (CSM) you’ll be introduced as the main point of contact for an allocation of new customers as transitioned by our sales team. You’ll work to understand their goals with video, shepherd them through onboarding and training, and provide relevant best practices, content, and resources throughout their Wistia lifetime. Additionally, you’ll seek to engage a list of existing customers, aiming to strengthen relationships and show continued value from the Wistia product and their partnership with the company.
You are empathetic and a strong communicator who will help our customers learn and utilize all that Wistia has to offer. You’ll help drive strategy to make the Customer Success program more efficient and scalable as our customer base grows. You are creative about analyzing trends and optimizing business processes. We’re growing fast and constantly seeking new, creative ways of assisting customers, so you’re flexible and constantly identifying new opportunities. You don’t need to be micromanaged; outside of your clear customer conversation goals, you do exceptional work without close oversight.
Required skills & experience:
Strongly preferred, but not required:
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