Customer Success Manager Business Travel - Northern Europe
As a Customer Success Manager for the Northern Europe region, you are responsible for managing and growing the corporate relationships currently using Booking.com direct and indirect offering within your portfolio.
In conjunction with the Account Manager who on-boarded these accounts you will identify the main stakeholders to ensure a smooth transition in which you will assume the main day to day relationship. Your consultative approach will allow you to understand the needs of the customer and in turn to form a joint strategy to achieve our mutual goals. To achieve this you will will effectively influence key stakeholder and execute against strong account planning which could include regional roll outs, traveler communications and marketing campaigns to create account based activity.
You provide accounts with training on how to use Booking.com for Business systems and engage all travel bookers and/or travellers. You will create quantity and quality reports on results and performance to support your accounts. You advise the booker and decision makers at the company to improve the travel policy and increase the Booking.com share of wallet.
This fulltime position could be based in London or Amsterdam.
Visit portfolio of companies (accounts) in your territory
Provide technical support and training to bookers and travelers on Booking.com for business and partner system
Share statistics and reporting
Make strategic plans to roll out new regions to support growth goals
Advise bookers and decision makers on actions to improve the travel policy, and reach target
Liaison person for accounts to contact when they have questions and or issues with B.com product
Promote Booking.com direct and indirect offering to your accounts, with the goal of increasing B.com share of wallet within the company accommodation spend
Provide detailed feedback to new ways to drive customer engagement with Booking.com content
4+ years of experience in a relevant account management function
Bachelor degree required
Affinity/experience within e-travel and/or hotel/travel industry
Pro-active, sense of responsibility, friendly and can work independently
Quick and resourceful, flexible, accurate, strong analytical skills and an eye for detail
Great face-to-face and telephone communication skills
Team player, motivated and enjoys to work in e-travel and hospitality
Valid driver’s license for the Netherlands
Availability to travel 50% of the time
Already living in the the Netherlands with a valid working permit