CircleCI is hiring a

Customer Success Manager

San Francisco, United States
Full-Time
As a Customer Success Manager on the Customer Success team, you are responsible for the success and long-term growth of new and existing customers. You will work closely with internal teams to help influence product roadmap based on market/customer requirements.

About Customer Success at CircleCI
At CircleCI, high touch client communication is a critical element of our success. Customer Success Managers work with our customers to understand their technical and business requirements - from onboarding to scale. The ideal candidate will be driven, tech-savvy, and skilled at building relationships. You’ll cultivate and grow a portfolio of existing clients and act as a trusted advisor. In this role, you’ll work  closely with the Product, Support, Marketing and Engineering teams at CircleCI to proactively advocate for your customers. You will report to the Director of Customer Success, work alongside senior members of the team, and be given as much responsibility as you can handle.  It’ll be your job to understand customer goals, make thoughtful recommendations that solve their problems promptly, and be the voice of the customer within our organization.

About CircleCI
Velocity is critical for software teams in today's competitive landscape, but maintaining speed can be difficult as apps and systems grow larger and more complex. CircleCI’s platform allows developers to rapidly release code (for web and mobile apps) they trust by automating the build, test, and deploy process. CircleCI enables developers to detect and fix bugs before they even reach customers. Thousands of leading companies including Facebook, Kickstarter, Shyp and Spotify rely on CircleCI to accelerate delivery of their code and enable developers to focus on creating business value fast.  

CircleCI is a Bay Area Best Places to Work 2016 award winner. Founded in 2011 and headquartered in beautiful downtown San Francisco with a global remote workforce, CircleCI is venture backed by Scale Venture Partners, DFJ, Baseline Ventures and Harrison Metal Capital. We offer all of our employees amazing benefits, CircleCI stock options, and catered lunch at the San Francisco office.