Customer Success Manager (Deployment)

Neara is a high-growth, venture-backed Series B, tech company headquartered in Sydney, Australia. Recognized as one of the Times 100 Most Influential Companies of 2024, our vision is to change how the world operates, build and designs critical infrastructure. We work with 75% of the utilities in Australia and New Zealand and are rapidly expanding across the US and Europe. Our mission is to revolutionize the utilities industry with our 3D digital network model, enabling utilities to future-proof their infrastructure and navigate the clean energy transition. 

We are excited to hire our next Customer Success Manager (Deployment) here at Neara. In this role, you’ll be at the forefront of industry-changing projects, contributing to the development of our cutting-edge digital network model deployed to our valued customers. Your collaboration with sales, customer success, product, and engineering teams will ensure an exceptional onboarding experience for our clients.

Our training program is dynamic and fast-paced, designed to swiftly immerse you in our software and related processes. As a candidate, you’ll engage in substantial learning to master the industry, our products, and their value proposition. We’re seeking individuals who can rapidly acquire domain knowledge and evolve into subject matter experts. A background in GIS and Geospatial Engineering is essential.

At Neara, you will be part of a team that values your ideas, supports your development, and celebrates your successes. 

Some of the things you will contribute to:

• Meeting with customers at the completion of the sales cycle to kick-off the project build
• Defining the implementation stages and deliverables
• Executing project set-up and data ingest
• Building the model and respective deliverables required to complete the project 
• Performing configuration or customization required by the project scope
• Testing and providing final QA/QC of project deliverables before a client is ready to go live
• Ensuring all aspects of Neara’s system are deployed to client’s satisfaction and specifications
• Provide in-depth training to new and existing customers on the set-up and use of the model and model outputs
• Proactively communicating with internal teams, correcting and/or advising on operational issues within Neara’s systems 
• Reporting on project status to the customer stakeholders, and internal regional and international leadership 
• Maintaining open and professional communications with all Neara’s colleagues, partners, clients and vendors to ensure maximum customer satisfaction and business efficiency.

Some attributes we highly regard:

• Self-motivated, solutions-driven, detail-oriented, with excellent communication skills
• Knowledge of and experience in managing complex software implementation projects
• Strong skills in GIS, including familiarity with LIDAR data interpretation
• Electric utility industry or GIS/CAD experience
• Transmission Design Software Experience and/or programming experience highly regarded
• Ability to perform basic coding tasks to support model development
• Experience with internal system learning and quality assurance processes
• Exceptional attention to detail and commitment to maintaining high standards of quality assurance
• Proficiency with cloud-based applications and building network models
• Experience troubleshooting and resolving hardware and software issues

Some of the benefits we have on offer: 

• Have a voice in a cooperative, team driven environment
• Competitive compensation package (including ESOP)
• Flexible hours and working arrangements 
• Significant opportunity for career development and acceleration
• Excellent PTO, Healthcare and 401K program