Let’s talk shop: Lightspeed is seeking a full-time energetic and driven Customer Success Manager (Dutch/English) to join the Customer Success team, based in Amsterdam. Ideally, you are entrepreneurial with a keen sense of initiative and take charge of your professional development. The Customer Success team is on the front lines engaging with customers: from pre-close through renewal, they ensure our customers feel confident in the investment they are making.
Here’s a little song we wrote about you:
The CSM will be responsible for implementation planning, coaching customers to ensure they are leveraging all available services, managing escalations of at-risk accounts, and identifying opportunities for account growth. A CSM will have hundreds of conversations with customers and develop an understanding of the typical business challenges they face. They will be skilled at setting the right expectations and ensuring that as a company we meet those expectations.
Don’t mistake us for a typical corporation. We are not looking for just a team member, we’re searching for someone to enrich our family. We will believe in you and give you creative freedom to allow you to do the best work of your life. Sounds familiar? Perfect! We’ve got what it takes to keep you feeling challenged and empowered. If you want to do the best work of your life while being surrounded by talented colleagues, we think we should talk!
Now we get to brag about us: Lightspeed provides retailers and restaurateurs the simplest way to build, manage, and grow their business while crafting a better customer experience. Lightspeed empowers small business owners with a complete overview of their business in one place. Founded in 2005 with offices in Canada, USA, and Europe, Lightspeed is backed by Accel Partners, iNovia Capital, Caisse de dépôt et placement du Québec (CDPQ), and Investissement Québec (IQ). We're passionate about enabling people to do their best work. Come work with us and find out what you can do.
What are you going to do?
What do we think is important to succeed?
What is required?
And when you’re not working?
In addition to the perks you can see in the Careers page, you’ll get access to:
Now your turn: