Quantexa is hiring a

Customer Success Manager EMEA

London, United Kingdom

Founded in 2016 with only a handful of individuals, Quantexa was built with a purpose that through a greater understanding of context, better decisions can be made. 4 years, 6 locations and 260+ employees later we still believe that today. We connect the dots within our Customers data using dynamic entity resolution and advanced network analytics to create context, empowering businesses to see the bigger picture and drive real value from their data.

Are you driven by customer delight? Do you believe that a companies success starts and stops with their customers? Are you passionate about building something new? If so we want to hear from you. We are recruiting for an Enterprise Customer Success Manager with a strong background in financial services or big data to join the Quantexa family.

The Opportunity:

Customer Success Managers play a key role in Quantexa by being the voice of the customer and challenging the customer to do more with our technology. You will obsess daily over our customers outcomes, adoption and overall satisfaction with Quantexa to protect customer retention.

Responsibilities:

  • Establish consultative and trusted relationships with clients.
  • Understand client business goals and anticipate future opportunities to help.
  • Ensure client expectations are exceeded consistently.
  • Cultivate the correct environment for upsell and identify expansion opportunities.
  • Work cross function to transition new clients into the company seamlessly and assist with creating a consistent process across all clients.
  • Drive planning sessions to ensure clients are able to fully realise the value from Quantexa.
  • Plan and drive best practice sessions to ensure users are adopting and using Quantexa.
  • Be able to present and translate the Quantexa roadmap into business value for our customers.
  • Conduct quarterly business reviews and check in points with key clients.
  • Identify and target expert services engagements to drive customer outcomes.
  • Collect client feedback to act as internal advocate for our clients.
  • Communicate regularly with the customer to evaluate satisfaction.

Requirements

What do I need to have?

  • 5-10 years of Customer Success, Account Management, Pre-sales or relevant client facing experience.
  • The ability to partner and work with dispersed teams to bring the best of Quantexa to our clients.
  • Effectively deal with difficult and challenging situations.
  • Excellent time management and skills to manage a portfolio of customers.
  • Excellent written and verbal skills.
  • Strategic and analytical thinker who can transition between strategy and detail conversations when required.
  • Comfortable with a fast paced scale up organisation.
  • Be able to influence and take customers on a journey.
  • Experience in financial services, fraud or financial investigation functions.
  • An understanding of common change management methodologies such as Prosci.

The ideal candidate would have:

  • Experience in financial services, fraud or financial investigation functions.
  • An understanding of common change management methodologies such as Prosci.

Benefits

Why join Quantexa?

We know that just having an excellent glass door rating isn’t enough, so we’ve moved to a brand-new WeWork office and put together a competitive package as a way of saying thank you for all your hard work and dedication.

We offer:

  • Competitive Salary
  • Company Bonus
  • Private Healthcare, Life Insurance, and Income Protection
  • Cyclescheme and Techscheme
  • Pension Scheme with a company contribution of 6% (if you contribute 3%)
  • 25 days annual leave (with the option to buy/sell up to 5 days) + birthday off!
  • Amazing work environment