Why Join Sparkcentral?
We all know that excellent customer service keeps customers coming back for more. At Sparkcentral, we really get that, and therefore our small company works with some of the most amazing brands out there, (Netflix, Emirates, citizenM, Careem, etc.) to help deliver quick and efficient customer engagement.
Sparkcentral has quickly become an industry thought-leader that is changing the way enterprises help and engage customers. Our goal is to inspire and enable amazing customer experiences, and we’re doing this by completely re-imagining what enterprise customer service software should look like.
You will be joining a group of extraordinarily talented people who are dedicated, hardworking, and passionate about customer care. We work at an incredible pace, but also have fun while doing it. We want to add you to our team so you can grow with us and bring new ideas to the table. We need you to bring your skills and insight to the table and work with us to help make our product better. In other words, we hire people who have tremendous drive, organization, and, above all, passion. Sound like you? Let’s talk.
About this Role
As a customer success manager with Sparkcentral, you will act as the primary point of contact for our customers as they drive their social customer experience initiatives. You will establish trust and create a consultative relationship with key project stakeholders to understand their business drivers, identify key performance goals, and structure relevant reporting and analysis to measure progress.
You will work for well-known brands across Europe. You will travel frequently to visit our customers. With your strong project management skills and experience working in complex environments, you will deliver Sparkcentral solutions within agreed time and budget and keep customers satisfied.
This job has been filled or removed by Sparkcentral.
You can leave your email address and we will send you an email when there is a new Customer Success Manager EMEA job post.