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LinkedIn’s Sales Solutions team is dedicated to changing the world of sales through the use of Sales Navigator, our flagship product that connects and builds mutually beneficial relationships between buyers and sellers.
The Customer Success Manager is part of the LinkedIn Sales Solutions organization. The objective of this role is to drive adoption of our product, LinkedIn Sales Navigator within our clients and to help our solutions become a mission critical, irreplaceable part of our clients’ sales and business development process. You will be responsible for on-boarding training (onsite and webinars), project management and regular metrics reviews as well as consulting and best practice sharing sessions with the customers.
During the first 30 days:
Complete [email protected] and Sales Base Camp training in order to fully absorb the mission, vision and values of LinkedIn and to understand the consultative sales process
Learn about the business, the team and LinkedIn’s platform, LinkedIn Sales Navigator and associated tools (e.g. Salesforce.com) to enable success in your role
Understand how to build and present a LinkedIn sales story using data and insights
Thoroughly understand and articulate clearly LinkedIn’s wider vision and the business implications as it pertains to LinkedIn’s Hire, Market , Sell value proposition
Be expected to optimize your own LinkedIn profile to incorporate best practices and tips to turn it into a “social selling” profile, complete with embedded content and video
During the first 60 days:
Educate clients on the value they can generate from their current subscription to LinkedIn Sales Navigator via a thorough on-boarding process that includes training, consulting and regular communication about product features in addition to providing regular metrics reviews
Encourage clients to utilize appropriate LinkedIn resources (i.e., community, forums, training, Professional Services engagements, user conferences, workshops, etc) to increase their utilization of LinkedIn Sales Navigator and other features on the LinkedIn platform used for social selling.
Monitor usage, proactively contact clients upon low usage and deliver coaching/training to improve their utilization
Deliver group and individual user informational and training sessions about LinkedIn Sales Navigator features, industry benchmarking and best practices
Utilize LinkedIn, client and other data to derive insights and use these to drive greater client engagement.
By the end of 90 days:
Become a client partner in maximizing the benefits of their investment with LinkedIn Sales Navigator
Ability to travel approximately 25%
5+ years of proven sales and/or consulting experience
2+ years of experience with developing and delivering onsite training and webinars
Software pre-sales and/or sales effectiveness experience
Bachelor's degree or equivalent experience in business, or related field
Strong interpersonal and communication skills as well as attention to detail
Excellent organization, project management and time management skills
Ability to effectively present to large remote audiences
Ambitious and driven, thriving in fast-paced and demanding environment
Teamwork mentality and willingness to assist wherever needed
Strong Microsoft Office capabilities: Excel, Word, Outlook, and PowerPoint
This job has been filled or removed by LinkedIn.
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